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Sr Sales Operations Manager

Sr Sales Operations Manager

Bluefish AINew York, NY, US
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Senior Sales Operations Manager

Bluefish is seeking a strategic and hands-on Senior Sales Operations Manager to partner across revenue leadership and drive operational excellence across our GTM motion. As our first dedicated Sales Operations hire, you'll be responsible for developing and owning the systems, processes, and insights that power our entire revenue engine, spanning new business, account management, and expansion. You'll serve as a key partner to sales, account, finance, and legaldriving critical workflows across CRM management, reporting, forecasting, territory planning, compensation, and deal desk operations. This is a high-impact role that requires both strategic thinking and tactical execution.

Sales Operations & Infrastructure

  • Design, document, and continuously improve scalable sales processes from lead-to-close.
  • Own the configuration and optimization of Hubspot and other GTM tools to ensure adoption, data reliability, and reporting that enables efficient operations and informed decision-making.

Reporting, Forecasting & Insights

  • Build and maintain dashboards for forecasting, pipeline health, funnel conversion, and win rates.
  • Analyze GTM performance metrics to inform strategy and enable data-driven decision-making.
  • Prepare board- and exec-level reporting and provide actionable insights to sales leaders.

    • Territory, Quota & Compensation

  • Lead account planning exercises in partnership with
  • Support annual and quarterly quota design; administer and track attainment.
  • Manage sales compensation structure and performance tracking; ensure clarity and alignment.

    • Deal Desk Leadership

  • Own the deal desk function to support sales and account in structuring and pricing complex deals.
  • Review and structure non-standard terms, pricing exceptions, and discount requests in partnership with sales / account, finance, and legal.
  • Build scalable processes and approval workflows to accelerate deal velocity and maintain margin discipline.
  • Create and maintain a central knowledge base for deal desk playbooks, policies, and approvals.
  • Partner with finance to ensure clean deal documentation and smooth handoffs for invoicing and revenue recognition.

    • Cross-Functional Collaboration

  • Serve as a connector across Sales, Account, Marketing, Customer Success, Finance, and Legal to align systems and processes across the funnel.
  • Support sales enablement efforts around process rollout, CRM usage, forecasting, and deal structuring.

    • Qualifications

  • 58+ years of experience in Sales Operations, Revenue Operations, or Deal Desk in a high-growth SaaS environment.
  • Strong knowledge of Hubspot (admin-level or close to it); experience standing up new GTM tools and integrations.
  • Proven track record supporting a scaling sales org through systems, process, and deal desk best practices.
  • Highly analytical with advanced Excel / Sheets skills; bonus for experience with Looker, Tableau, or similar BI tools.
  • Excellent communication, stakeholder management, and project leadership skills.
  • Comfortable operating in ambiguity and building structure from scratch.

    • Nice to Have

  • Familiarity with SaaS pricing models, legal / commercial terms, and ARR-based metrics.
  • Experience with quote-to-cash tooling (e.g., DocuSign, Stripe, etc.).

    • About Bluefish

    Bluefish believes that AI represents the next major chapter of the internet and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.

    The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.

    Why Bluefish & Our Values

  • Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
  • Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
  • Join an experienced high-performing team where you will have immediate ownership and impact
  • Experience a true meritocracy with significant career growth upside as the business scales

    • Our Values

  • Demonstrated grit and resourcefulnessyou find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment.
  • Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
  • Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
  • Commitment to craftsmanshipyou take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
  • Self-starter with a proactive mindset and a strong sense of accountabilityable to drive projects forward independently while staying aligned with team goals.
  • Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
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