Scaled Customer Success Manager
VirtualVocationsRockville, Maryland, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Scaled Customer Success Manager.
Key Responsibilities
Design and deliver scalable customer success programs for a large portfolio of accounts
Leverage AI and automation to engage customers effectively throughout their journey
Analyze product usage and customer health to identify risks and trigger timely interventions
Required Qualifications
2+ years in Customer Success, consultative Sales, account management, or strategic consulting (SaaS preferred)
Strong Salesforce expertise with 3+ years in the ecosystem
Demonstrated success in driving adoption, retention, and growth across customer portfolios
Experience balancing proactive one-to-many programs with strategic one-on-one engagement
Technical and analytical mindset, comfortable with workflows and data-driven prioritization
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Customer Manager • Rockville, Maryland, United States
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