Technology Support Analyst - Journey

Overview

Technology Support Analyst – Journey is a full-time permanent staff position at the University of North Carolina at Chapel Hill. The role supports Life Safety and network systems, maintains databases, performs network administration, installs hardware, and assists with procurement and office management.

Responsibilities

• Maintain Central Alarm Receiving System (CARS) and associated databases for fire alarm detection, security, and equipment alarm systems.
• Provide technical, programming, and application support for CARS, Digital Communication Systems (DCS), Fire Alarm Detection Systems (FADS), Security Systems (SEC), and Equipment Alarm Systems (EAS).
• Perform primary network system administration on Life Safety servers and workstations, including software and hardware maintenance, and manage the campus Fire Panel Online Monitoring (FPOM) and new Radio Mesh Network System.
• Log service requests using Remedy, track progress, analyze patterns, research bug fixes, and implement solutions; communicate with supervisors regarding unresolved problems.
• Manage user enrollment, system security, and database management using Microsoft SQL Server and Access; allocate system storage and plan future storage requirements.
• Install and upgrade database servers and application management tools; maintain hardware supporting servers, PCs, IP-based alarms, and peripheral network equipment.
• Configure and maintain network IP structure for alarms sent over network, and perform installations or modifications of Life Safety Dialers onsite or remote dial-in.
• Assist with purchasing office supplies, purchase order numbers for projects, parts or receipts, and keep proper record keeping; assign work orders to shop employees.
• Assist Access Control Shop 245303 with programming security cameras prior to installation and with camera server assistance.

Qualifications

Required Licenses / Certifications

Preferred Qualifications

Physical / Mental Requirements

EEO Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants, including protected veterans and individuals with disabilities, to apply.

Contact Information

Office of Human Resources, (919) 843-2300, employment@unc.edu. Questions about the application process can be directed to the Office of Human Resources; they will not provide specific updates on position or application status.

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