Talent.com
Help Desk Manager

Help Desk Manager

VivSoft Technologies49014, MI, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

VivSoft is seeking to hire a Help Desk Manager to oversee and manage the Commercial and Government Entity (CAGE) Registration and Operations Support Help Desk at the Defense Logistics Agency (DLA) facility in Battle Creek, MI.

This position will ensure the team responds to all vendor and government entity registration inquiries via email, fax, telephone and escalated CRM processing requests (ServiceNow).

The Help Desk responds to an average of 19,000 registrations per month, or up to 27,000 as demand necessitates.

Responsibilities - Responsible for supporting all aspects of the development and implementation of assigned projects and provide a single point of contact for those projects - Interfaces with all areas affected by the project including end users, computer services, and client services - Develop detailed work plans, schedules, project estimates, resource plans, and status reports - Directs the Help Desk team and reviews their work products for completeness and accuracy to meet customer requirements - Provide communication to the CAGE PMO, COR and the COTR to review project plans, status reports, and deliverables - Ensures the team meets all Government SLAs, works escalated tickets or issues, and attends all required meetings with the CAGE customer - Interact daily with vendors and customers as a technical subject matter expert on the CAGE system - Provide monthly report inputs to the Task Order Project Manager of all completed activities, help desk metrics, risks, issues, etc.

Supported Technologies :

  • ServiceNow, Microsoft Suite of Tools, variety of applications and online tools Qualifications Required : - Must have 5 years of relevant experience in customer service or help desk operations - Must have a Bachelor's degree - Must possess an IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) - Must possess a DoD Approved 8570 Baseline Certification of IAT Level I or higher Desired : - Previous DLA experience preferred - Previous experience as a help desk supervisor or help desk manager preferred Powered by JazzHR
serp_jobs.job_alerts.create_a_job

Help Desk Manager • 49014, MI, US

Job_description.internal_linking.related_jobs
  • serp_jobs.job_card.promoted
Team Manager

Team Manager

Dunhams SportsColdwater, MI, US
serp_jobs.job_card.full_time
Dunham’s Sports, one of the largest full-line sporting goods chains in the U.Dunham’s Bait & Tackle.Today we have over 240 stores in over 20 Midwest states from Maryland to Nebraska...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Restaurant Delivery - Flexible Schedule

Restaurant Delivery - Flexible Schedule

DoorDashCharlotte, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Customer Support Manager

Customer Support Manager

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Support Manager to lead technical support functions and optimize client support needs.Key Responsibilities Lead, hire, and develop a team of support analysts focused on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
TDM Architect

TDM Architect

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a TDM Architect.Key Responsibilities Design and implement enterprise-level Test Data Management strategies aligned with organizational goals Manage the end-to-end test d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Delivery Driver - Receive 100% of Customer Tips

Delivery Driver - Receive 100% of Customer Tips

DoorDashCharlotte, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Level 2 Help Desk Technician

Level 2 Help Desk Technician

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Level 2 Help Desk Support Technician.Key Responsibilities Provide remote support for end-user, server, network, and Microsoft 365 environments, handling both Level 1 an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
  • serp_jobs.job_card.promoted
Shift Manager

Shift Manager

Arby'sMarshall, MI, US
serp_jobs.job_card.full_time
We’re glad you’re here.You may know us as the brand with Roast Beef and Curly Fries – but we are also crafting incredible career opportunities. You’re in the right place if y...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Team Member

Team Member

Arby'sMarshall, MI, US
serp_jobs.job_card.full_time
We’re glad you’re here.Think about it – you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •.Best in Class Training...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Restaurant Delivery - Work When you want

Restaurant Delivery - Work When you want

DoorDashCharlotte, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Customer Engineering Manager

Senior Customer Engineering Manager

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Customer Engineering Manager who will act as a Technical Project Manager, leading a team of engineers in developing solutions to technical problems.Key Responsibil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Senior Customer Support Manager

Senior Customer Support Manager

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Senior Manager of Customer Support to oversee and enhance customer service operations.Key Responsibilities Develop and implement customer support strategies and process...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Solution Delivery Manager

Solution Delivery Manager

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Solution Delivery Manager to lead and manage energy efficiency programs for high-need communities. Key Responsibilities Deliver successful energy efficiency programs in ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Restaurant Delivery - Flexible Onboarding

Restaurant Delivery - Flexible Onboarding

DoorDashCharlotte, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
Restaurant Delivery - Start Earning Quickly

Restaurant Delivery - Start Earning Quickly

DoorDashCharlotte, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Senior Help Desk Specialist

Senior Help Desk Specialist

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a Staff Help Desk Specialist to drive operational excellence and support end-users in a fast-paced environment. Key Responsibilities Resolve advanced technical support req...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Remote AI Task Reviewer – Flexible Hours, No Experience Needed

Remote AI Task Reviewer – Flexible Hours, No Experience Needed

RLDGHomer, Michigan, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
Join our distributed team as a Remote AI Task Reviewer and help improve AI systems by completing short, style online tasks. This is an easy-to-learn role with full training and ongoing support.No pr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
  • serp_jobs.job_card.promoted
Delivery Driver - No Experience Needed

Delivery Driver - No Experience Needed

DoorDashHarper Creek, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
HubSpot Support Specialist

HubSpot Support Specialist

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for a HubSpot Support Specialist to maintain, optimize, and advance their HubSpot CRM platform.Key Responsibilities Support ongoing data hygiene, including de-duplication and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
  • serp_jobs.job_card.new
Out of Network Dispute Analyst

Out of Network Dispute Analyst

VirtualVocationsLansing, Michigan, United States
serp_jobs.job_card.full_time
A company is looking for an Out Of Network Dispute Business Process Analyst.Key Responsibilities : Serve as a Business Process Analyst for the OON Disputes Team Monitor and direct team performanc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
  • serp_jobs.job_card.promoted
Drive with DoorDash - Receive 100% of Customer Tips

Drive with DoorDash - Receive 100% of Customer Tips

DoorDashHarper Creek, MI, United States
serp_jobs.job_card.full_time +1
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day. As a Dasher, you’ll stay busy with a variety o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days