Agency Systems Administrator

At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability.

We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation.

Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most :

• helping their businesses thrive by providing expert guidance and best-in-class insurance policies.
• We’re growing fast and want you to be a part of it!
• We’re seeking a skilled and forward-thinking Agency Systems Administrator to lead the administration, optimization, and advancement of our Vertafore AMS360 platform and related technologies.
• This remote role serves as the bridge between operations, technology, and leadership – managing AMS360 as the agency’s operational backbone while driving automation, integration, and AI-readiness across Veracity’s technology stack.
• The ideal candidate combines a strong understanding of insurance operations with a strategic, solution-oriented mindset, ensuring our systems evolve alongside the needs of the business.
• Key Responsibilities Serve as the primary administrator for AMS360, managing configuration, maintenance, user permissions, and data integrity Evaluate, implement, and document AMS360 features, workflows, and automation enhancements to improve efficiency and reliability Oversee integrations between AMS360 and related systems (InsurLink, Vertafore PL Rating, ImageRight, CRM platforms, and digital engagement tools), ensuring seamless data flow and timely resolution of issues Collaborate with Product, IT, and AI teams to develop and maintain data-driven process improvements, enhance cross-system performance, and strengthen connectivity across the technology stack Partner with AI and Operations teams to identify and implement intelligent automation, data enrichment, and workflow optimization opportunities Establish and maintain governance standards for data quality, configuration management, and API integrations Support the rollout, change management, and user adoption of new automation, AI capabilities, and system enhancements Provide Tier 2–3 system support for AMS360 and related applications, troubleshooting issues and ensuring a high level of user satisfaction Develop user guides, training resources, and conduct sessions to promote best practices, adoption, and consistent system use Act as a liaison between users, leadership, and technical teams to align system requirements and deliver continuous improvement Design and maintain reports and dashboards that deliver operational insights, KPIs, and analytics to support data-informed decisions Identify and implement opportunities to automate reporting, improve visibility, and streamline performance tracking Required to perform other duties as requested, directed, or assigned Requirements and Qualifications Required 3–5 years of experience administering AMS360 or a comparable agency management system Strong understanding of insurance agency operations, workflows, and data structures Proficiency in system configuration, maintenance, and user management Analytical and troubleshooting skills with the ability to translate business needs into technical solutions Strong documentation and communication skills, both technical and user-facing Naturally curious about how AI can simplify workflows and reduce manual effort Preferred Experience with API-based integrations, automation tools (Vertafore WorkSmart, Zapier, Power Automate), and cross-platform connectivity Familiarity with Vertafore products such as InsurLink, ImageRight, and PL Rating Working knowledge of Excel, Power BI, or similar data visualization tools Understanding of information security and compliance frameworks related to agency data Perks Health, dental, and vision plans Amazing work-life balance with 4 weeks of Paid Time Off 10 Paid Company Holidays with 2 floating holidays 401K Programs with employer match Personal assistance programs for support in a healthy personal and work life Why Veracity?
• Here at Veracity, you’ll be part of a team of trailblazers and visionaries.
• We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm.
• Here, you will experience a vibrant and inclusive workplace where your ideas matter!

With us, you have a chance to :