Technical Market Development Specialist

Technical Market Development Specialist at Calumet Specialty Products Partners LP summary :

The Technical Market Development Specialist at Calumet provides technical and regulatory expertise related to petroleum-based products, including base oils, lubricants, and petrochemicals. They support sales efforts by responding to customer inquiries, developing product knowledge, coordinating with manufacturing, and resolving product performance issues. This role requires collaboration with internal teams and external customers to drive product development and market growth within a scientific and customer-focused environment.

Who are we?

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you're ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we're Calumet Proud!

PURPOSE :

The Technical Market Development Specialist is responsible for providing broad technical and scientific knowledge to the Technical Market Development group, which provides solutions related to the Calumet product offerings, including both SPS and PB product lines and downstream lubrication formulation applications. The person who is placed in this role will also be required to grow their knowledge in all Calumet product offerings, enabling them to serve as a technical and regulatory voice for our products. Role will include development of products and application knowledge within the segments.

KEY OBJECTIVES AND RESPONSIBILITIES :

• Support the Calumet organization by providing technical and regulatory assistance and advice concerning Calumet products, practices, and processes
• Respond to customer inquiries concerning technical aspects of our products (behavior, purity, characteristics, handling, degradation, etc.), covering SPS and PB product lines.
• Grow technical relationships with each external customer, to establish opportunities to support with the full range of Calumet offerings, by learning the customer's application, and any additional need where Calumet could support
• Attend customer and internal site visits as the technical expert to support sales opportunities
• Coordinate customer requests and manufacturing capabilities to provide new or revised products into Calumet's portfolio, serving as the conduit with refinery or external laboratories to confirm product attributes as they pertain to suitability
• Resolve customer complaints / concerns in all areas including product performance or quality
• Serve on various teams intended to develop and improve products / processes
• Provide market support for sales and customers.
• Communicate new application and product knowledge to support sales efforts and enhance application knowledge level.
• Actively work for information exchange with international organizations.
• Support product specification management systems.

REQUIRED EDUCATION / EXPERIENCES :

PREFERRED EDUCATION / EXPERIENCES :

COMPETENCIES :

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran. All offers of employment are conditioned upon successfully passing a drug test.

Keywords :

technical market development, petroleum products, base oils, lubricants, petrochemical refining, product development, regulatory compliance, customer support, laboratory testing, sales support