Senior CRM Manager

A company is looking for a Senior CRM Manager to join their team.

Key Responsibilities

Generate hypotheses based on analytical data and customer journey maps

Create business specifications and launch experiments using various CRM channels

Analyze results of experiments and interact with key stakeholders to improve processes and products

Required Qualifications

Experience with CRM / CDP Systems, HTML, Google Sheets / Excel, Jira / Confluence, and BI-systems

Understanding of key CRM metrics such as retention rate and churn rate

High level of knowledge in business metrics like revenue and ARPPU

Strong command of both Russian and English

Experience with SQL is a plus