Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Wilson, North Carolina. In this Contract position, you will play a crucial role in delivering exceptional service to customers by addressing their inquiries and resolving issues efficiently. This opportunity is ideal for individuals with strong communication skills and a commitment to providing outstanding support.

Responsibilities :

Respond promptly to inbound customer inquiries via phone, ensuring accurate and helpful information is provided.

Process orders and maintain accurate data entry to ensure seamless service delivery.

Handle both inbound and outbound calls effectively while addressing customer concerns.

Assist customers with bank deposit-related queries, ensuring proper documentation and resolution.

Collaborate with team members to meet service goals and maintain customer satisfaction.

Follow established protocols to resolve issues and escalate complex cases when necessary.

Demonstrate excellent problem-solving skills to address customer concerns in a timely manner.

Maintain a positive and attentive demeanor during all customer interactions.

Provide detailed updates to customers regarding the status of their requests or orders.

Ensure compliance with company policies and procedures while delivering top-notch service.

Requirements - Prior experience in a call center or customer service role is required.

Proficiency in handling inbound and outbound calls effectively.

Strong skills in order entry and maintaining accurate records.

Ability to assist with bank deposit-related inquiries and processes.

Exceptional verbal and written communication skills.

Adept at managing customer interactions with professionalism and empathy.

Strong problem-solving abilities, with a focus on resolving customer issues efficiently.

Familiarity with customer service software and tools is preferred.