Customer Service Representative

Monday - Friday - Morning Shift

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Summary

Performs the day to day customer service functions, receives and enters sales order data into MRP System, assists Sales and Marketing, and assists Shipping and Receiving.

Essential Duties and Responsibilities

To include the following, other duties may be assigned :

• Customer Service : Answers telephone calls and routes calls to the appropriate person or department; documents and data enters product sales orders, sample requests, complaints, and product returns from customers via phone, fax, email or other electronic means; distributes sales literature; and works with sales representatives to ensure customer's needs are being met.
• Shipping and Receiving : Ensures all material leaving the building is packaged and shipped in an appropriate manner; considers the Inventory Control, Material Handling, and Customer specific needs; Ensures all material entering the building is received properly and placed in the appropriate area. Documents and reports work performed, issues, resource needs, and supply needs to management.
• Trade Show Coordinating : Coordinates, schedules, and facilitates the procurement of marketing booth space and required amenities, sales and marketing materials, and product samples for trade shows; assists in arranging travel plans such as plane tickets, hotel accommodations, and rental cars for Sales and Marketing.
• Data Entry / Report Generation : Gathers and enters Sales Tracing data into databases and spreadsheets; assists other departments with data entry needs as required; generates, prints, and binds reports.
• Quality Assurance : Assists the Quality Assurance department with inspection procedures, internal audits, and other administrative functions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competency

To perform this job successfully, an individual should demonstrate the following competencies :

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and carry 30 pounds.