Customer Service Representative

Customer Service Representative

Furniture Medic is seeking a Customer Service Representative to join our team! You will be responsible for assisting customers by answering the phone, answering basic questions regarding our services, and scheduling. We specialize in providing furniture and cabinet restoration services for the builders, contractors, manufacturers, and insurance company's. We are a family friendly small business that understands the importance of work-life balance.

Job Responsibilities :

• Answer phones; Screen call's, answer basic questions of services provided.
• Schedule appointments for customers and maintain the workflow calendar for technicians.
• Work with walk-in customers.
• Maintaining office supplies and office equipment.
• Maintain and develop communication methods to support day-to-day office workflow.
• Customer follow up and tracking of estimates and other communication as needed.
• Standard and advanced knowledge of customer centric business support software.
• Assist with maintaining various social media platforms, including Facebook and Google.

Benefits :

Job Requirements :

COVID 19 Considerations :

The safety of our team members is our first priority. We have implemented COVID 19 safety protocols based on guidelines provided by the CDC and U.S. Government.

About Furniture Medic :

When it comes to expert repair and restoration for fine furniture, cabinetry, millwork, antiques and more, no one does it like Furniture Medic.

Since 1992, Furniture Medic has been focused on providing our customers with craftsmanship and service unlike any other. Whether it's a commercial property or residential home, our restoration professionals have the skills, experience and training to get the job done.

Interested? Please review our open positions using the filters above.