Customer Service Representative - Zip North America

Job Description

Job Description

• Manage all aspects of Sales and Customer Service Administration, including order entry / tracking, returns, product knowledge requests, product registration, and service requests for commercial and consumer clients via phone and email.
• Handle inbound and outbound calls and emails from customers and prospects, ensuring professional communication and timely resolution of inquiries.
• Take full ownership of Sales and Service Cases from initiation to resolution, ensuring customer satisfaction and follow-up.
• Promote and education customers on the benefits of the Zip Care service plan, clearly communicating features, pricing, and coverage to drive enrollments.
• Maintain and ensure timely and adequate responses to phone and website requests
• Emphasize product and service benefits, answer detailed product questions, and assist in quoting prices and preparing responses to RFQs.
• Proactively promote and educate customers on the benefits of the Zip Care service
• Support the sales team by assisting with administrative processes, tracking order and case statuses, and relaying key customer feedback. Participate in ongoing sales and product training to remain informed on product lines, service plans, and brand positioning.
• Represent and reinforce the company’s brand identity and values through all communication channels and customer touchpoints.

Requirements :

Preferred :

Target Salary Range : $65,000 - $75,000 year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including : paid time off, health, dental, vision, life, disability benefits and 401(k).

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