Customer Service Representative

Job Description

Job Description

Welcome to Hupp Family Financial Inc, where we believe in the power of personalized and exceptional customer service. As a fresh recruit in our team, we invite you to join us as a Customer Service Representative at our welcoming office in North Aurora, Illinois. Embrace the chance to create meaningful interactions with clients while developing bonds rooted in trust and reliability. With no remote work, you will become part of an energetic and supportive environment where you are valued not just for your skills but as an essential member of our family. We invite you to embark on a journey that promises growth, positive experiences, and a unique opportunity to contribute to a thriving financial services company that prioritizes transparent and honest communications. Your journey with us will be one filled with optimism and potential.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Evenings Off

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Engage with clients to understand their financial goals and needs, ensuring a comprehensive service experience.

Address client inquiries with clarity, accuracy, and a positive attitude to enhance overall satisfaction.

Efficiently manage client records and maintain detailed documentation of interactions and transactions.

Collaborate with the finance team to support clients effectively and ensure seamless service delivery.

Participate in ongoing training and development to enhance service skills and product knowledge.

Assist in the resolution of client complaints and issues in a timely and professional manner.

Requirements

Experience : Previous experience in customer service or a related role is preferred.

Communication : Strong verbal and written communication skills are essential.

Problem-Solving : Ability to think on your feet and resolve client issues efficiently.

Interpersonal Skills : Must be friendly, empathetic, and capable of building rapport with clients.

Tech Proficiency : Comfort with computer systems, CRM tools, and the ability to learn new software quickly.

Availability : Must be able to work in-office at our North Aurora, Illinois location.

Team Player : Ability to work collaboratively within a team and contribute to a positive work environment.