Brand Experience Manager

Brand Experience Manager

Clayton is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance.

Position Summary : The Brand Experience Manager encourages, coaches, and inspires their team to meet and exceed sales goals through an innovative and customer-centric lens. With a focus on product, competition and the dynamics of the marketplace, relationships with retailers, and knowledge of the end consumer, the Brand Experience Manager will ensure the sales team is focused on finding efficiencies in product and inventory management, technology, and sales management to continuously grow our market share and provide an overall world class customer experience.

Duties / Responsibilities :

• Coach and train team in best practices for optimal customer experience, business partnerships, and overall knowledge of company and competitor's products.
• Define and refine the quality and expectations of our product through the lens of the homeowner and our retail partners.
• Act as the Chief Communication Officer by actively collaborating with leadership across all levels and remaining engaged in and knowledgeable of all facets of business within the Home Building Facility.
• Actively participate in the development and implementation of new software programs for our team, our retailers and our homeowners.
• Oversee maintenance of facility website, digital assets, social media page(s), and marketing materials through third party marketing team or preferred means.
• Maintain an active, positive relationship with the Customer Care Manager to ensure the most positive service experience possible for our retailer partners and homeowners.
• Be a champion of customer care related programs and initiatives such as NPS and CX.
• Maintain the vision of continuous coaching and idea sharing to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales functions to maximize clarity, efficiency, and productivity for the team, ensuring accuracy and timeliness in the sales process from beginning to end.
• Assist with product development initiatives by keeping a pulse on competitors and the market.
• Be an advocate for our range and quality of products and services.
• Be a constant ambassador for our company and our recruiting efforts.
• Manage inventory and all facets of the sales team's leaderboard, using that to motivate and further develop the team.
• Positively impact both the Brand Experience Manager and KPI Metrics where possible.
• Track pay plans for the Customer Success Managers as well as the Sales Coordinators.
• Cultivate a positive, high energy attitude to assist in promoting our focus on Team Member Experience with specific energy and focus directed towards creating and maintaining a team environment.
• Encourage innovation, celebrate wins, and hold the team accountable.
• Support and foster growth in market share by challenging current perceptions in the industry.
• Responsible for personal development via P&L exposure with General Manager.
• Other duties as assigned.

Qualifications :

Physical Demands :

Travel Requirements :

Why Clayton?

Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.