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Brand Community Manager

Brand Community Manager

Addition ManagementSan Clemente, CA, United States
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Title : Brand Communications Manager

Location : San Clemente, CA

Salary : $85k - $110k

Medical Device Company is seeking a Brand Communications Manager to join their team!

RESPONSIBILITIES :

  • Online Community & Crisis Management
  • Keep an eye on how people talk about the brand online.
  • Engage with users on platforms like Reddit, Quora, Instagram, Facebook, X (Twitter), LinkedIn, etc.
  • Use tools like Dash Hudson to track brand sentiment and respond when needed.
  • Help manage any negative feedback or online issues quickly and professionally.
  • Product Authenticity & Anti-Counterfeit Work
  • Work with global vendors to make sure Sofwave devices are real and traceable.
  • Help set up QR codes on each device that link to its SKU number (product ID). This helps prevent fake devices from being sold or used.
  • Light travel : 1–3 overnight trips per quarter.

REQUIREMENTS

  • Experience in handling online crises or negative feedback is Key. Must be able to explain how you’ve handled a tough crisis situation.
  • Familiarity with tools like Dash Hudson and other social media management platforms (Reddit, Quora, social media, etc.).
  • Interest in aesthetics or beauty industry is a big plus.
  • Bachelor’s degree in Communication, English, Marketing, PR, Sales, or a related field.
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    Brand Manager • San Clemente, CA, United States

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