California State University-San Bernardino is hiring : Library Services Specialis

Overview

The Library Service Specialist at CSUSB Libraries will oversee Student Assistant activities and daily operations for the Service Desk (Circulation), in addition to supporting other Access Services functions.

Responsibilities

• Student Assistant Lead : Assists with hiring, training, scheduling, directing work, providing input into performance evaluations, and reporting time for student assistants in Access Services. Also includes assigning, monitoring, and providing guidance for student assistant special projects. Maintains and updates workflows and daily operations for Service Desk and Circulation operations in coordination with Access Services faculty lead and Access Services unit staff. In collaboration with Service Desk staff and Reference Librarians, maintains an effective student assistant training program, including maintaining customer service handbook and guidelines.
• Access Services Lead : Works collaboratively with Access Services and other Library personnel to provide effective library services. Will support and act as Lead staff in one or more Access Services functional areas, specifically for the Service Desk, and including : collection maintenance; course reserves; resource sharing; collaborative development of policy, procedures, and workflows; statistical reports for Access Services; and enforcement of library policies and procedures.
• As Service Desk Lead, provides expert and outstanding customer service to all patrons. Contributes through regular shift at the Service Desk answering questions during business hours, providing basic information services utilizing OneSearch (Primo), library guides, and campus resources. Uses Alma-Fulfillment modules to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, fines / fees, and patron record updates.
• Contributes to unit planning by applying expertise in operations, policies, and best practices. Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations.
• Follows a Tuesday – Saturday schedule during fall and spring semesters, responsible for opening and closing procedures on Saturdays. During intersessions and summer months, work schedule shifts to Monday - Friday. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.
• Assists with day-to-day ILL operations and supports resource sharing processes in the absence of the Head, Interlibrary Loan and / or other ILL staff.
• Other Classification-Related Duties as assigned.

Qualifications

Minimum Qualifications

Required Qualifications

Preferred Qualifications

Compensation And Benefits

Position Information

Schedule

Follows a Tuesday – Saturday schedule during fall and spring semesters, responsible for opening and closing procedures on Saturdays. During intersessions and summer months, work schedule shifts to Monday - Friday. Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods.

The application deadline is : October 23, 2025

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Statement of Commitment to Diversity : In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

Closing Statement and Diversity Notice : California State University, San Bernardino is proud to be an Affirmative Action / Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https : / / www.csusb.edu / human-resources / diversity-inclusion

Additional

The application deadline is : October 23, 2025. Referrals increase your chances of interviewing at CSUSB by 2x.

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