HR Representative II

A company is looking for an HR Representative II-Contingent / Non Benefit Eligible.

Key Responsibilities

Manage escalated colleague issues and complex inquiries while providing support via calls, live chat, and the colleague portal

Assist with training, documentation, and implementation of new HR processes and policies

Gather analytics and metrics for quality reporting and maintain collaborative relationships with various departments

Required Qualifications

High School diploma with three years of experience in an HR specialist or customer support role, or equivalent education and experience

Preferred Associate's degree in Business Administration, Business Systems, Human Resources, or related field

Basic knowledge of HRIS (e.g., Workday) and related processes

Ability to work independently, prioritize workload, and handle multiple tasks in a fast-paced environment

Proficiency in MS Office Suite