Patient Care Coordinator

Job Description

Job Description

Trusted Hands Senior Care is seeking a compassionate and detail-oriented Patient Care Coordinator to support the delivery of exceptional in-home care. This role serves as the backbone of our care coordination efforts—bridging communication between patients, nurses, caregivers, and community partners. The ideal candidate is highly organized, proactive, and committed to ensuring every client receives the highest quality care through accurate documentation, compliance oversight, and seamless coordination.

Key Responsibilities :

Case Management & Client Coordination

• Manage all aspects of client files to ensure accuracy, completeness, and compliance with state and local regulations.
• Maintain and update client records daily—both hard and digital copies—with accurate notes and documentation.
• Perform initial client intake and onboarding; manage the full cycle of the referral-to-admission process.
• Build and sustain strong relationships with case managers, social workers, and care coordinators to align with ongoing care expectations.
• Conduct monthly customer satisfaction survey calls and document feedback for quality improvement.

Care Coordination & Scheduling

Quality Assurance & Compliance

Communication & Reporting

Qualifications & Skills :

What We Offer :

Competitive compensation based on experience