Customer Success Representative

Vega Innovations takes pride in being a marketing firm that puts customers first. We're seeking a Customer Success Representative in San Bernardino to champion Frontier clients while maintaining the service quality that defines our marketing campaigns. The Customer Success Representative’s work will be crucial in bridging the gap between our promotional outreach and the actual customer experience.

As a Customer Success Representative, you'll be the heart of our client relationships with Frontier. Your focus will be on creating such positive experiences—through smooth onboarding and attentive support—that customers stay because they want to, not because they have to. We'll train the Customer Success Representative in everything they need to shine!

Role Requirements for a Customer Success Representative

Manage onboarding workflows across Frontier’s service tiers by coordinating documentation, activation steps, and provisioning readiness.

Ensure CRM accuracy by updating account records, tracking service milestones, and monitoring pipeline movement to support territory visibility.

Monitor client satisfaction and resolve service issues through structured escalation and internal collaboration to maintain activation momentum.

Analyze territory metrics and share insights to improve outreach strategy, boost activation velocity, and support retention goals.

Reinforce post-enrollment engagement by highlighting product value, identifying upsell opportunities, and supporting long-term client success.

Contribute to campaign reporting by compiling performance data, maintaining documentation logs, and supporting territory-level analysis.

What’s in it for Our Customer Success Representative

Learn the ropes with hands-on training in CRM tools, campaign systems, and structured outreach workflows across Frontier’s service tiers.

Grow your career through performance-based paths into client services, operations, or campaign coordination—your next step is built into the journey.

Join a driven, supportive team that values precision, clean data, and real results across every territory.

Thrive in a culture that celebrates initiative, rewards smart contributions, and opens doors for internal growth.