Customer Care Support (Seasonal)

About Diptyque

Founded in 1961 at 34 Boulevard Saint Germain, Diptyque is a pioneering luxury fragrance house celebrated for its iconic scented candles, personal fragrances, and artful home décor. With a deep-rooted heritage and a spirit of creativity, Diptyque continues to enchant clients around the world.

Position Overview

The Customer Service Agent (Seasonal Support) plays a vital role in delivering an elevated and seamless experience to our online clients during peak season. This role supports Diptyque's e-commerce operations by responding to customer inquiries across multiple channels, resolving issues with care and efficiency, and embodying the brand's commitment to luxury service. The ideal candidate is client-centric, solution-oriented, and passionate about creating meaningful interactions.

This is a remote role with flexibility to attend in-person trainings and events at our NYC office.

Key Responsibilities

Client Experience & Support

• Respond to customer inquiries via phone, email, and chat with professionalism and warmth
• Provide expert guidance on product details, availability, order status, returns, exchanges, and shipping
• Ensure all interactions contribute to Diptyque's CSAT (Customer Satisfaction) goals
• Uphold Diptyque's luxury service standards across all platforms and communications

Order Management & Resolution

Sales & Brand Advocacy

Training & Collaboration

Qualifications & Skills

Additional Details

Job Type : Temporary

Pay Range : $20.00 - $24.00 per hour

Schedule : Monday to Friday, 9am-6pm | Holiday availability required

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. With a strong emphasis on integrity, we ensure that every team member is treated equitably and given equal opportunities to grow and thrive within our organization. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

The pay rate offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage pay transparency in every market for a seamless candidate experience.