IT Analyst (On-Site)

Our client, a prestigious global Am Law 100 law firm , is seeking a highly motivated IT Analyst to join their Washington, DC office.

FULLY ONSITE.

This is an excellent opportunity for a tech-savvy professional with a strong customer service mindset, excellent troubleshooting skills, and a passion for delivering high-quality technical support in a fast-paced legal environment.

Salary range :

• $78,000 to $92,000 a year Position Overview The IT Analyst will serve as the first point of contact for technology support within the firm, ensuring seamless operation of day-to-day IT functions and high-profile meetings.
• The role includes frontline support, hardware / software management, and participation in firmwide technology initiatives.
• Key Responsibilities Provide first-level support for hardware, software, and conference room / meeting technology.
• Troubleshoot and resolve service requests via phone, email, and in-person support.
• Facilitate in-office and virtual meetings, including videoconferencing, presentations, and client-facing events.
• Collaborate with cross-functional teams across offices to support internal and external technology needs.
• Install, configure, and maintain desktop and laptop systems according to firm standards.
• Support mobile devices, remote access (Citrix, VPN), and endpoint security.
• Track and manage IT assets using the firm’s asset management system.
• Log, monitor, and resolve service tickets in ServiceNow or a similar ITSM platform.
• Assist with system outages, upgrades, and other scheduled or emergency IT initiatives.
• Participate in local and firmwide IT projects and deployments.
• Required Skills & Experience 3+ years of experience providing IT support in a law firm or professional services environment (required).
• Strong proficiency with Microsoft Windows OS and Office Suite .
• Hands-on experience with Microsoft Teams , Citrix , and VPN remote access.
• Familiarity with Document Management Systems (e.g., iManage Work 10).
• Working knowledge of ServiceNow or similar IT ticketing platforms.
• Solid understanding of networking fundamentals, cabling, and mobile device technologies (iOS / iPadOS).
• Knowledge of security protocols and enterprise cybersecurity best practices.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage competing priorities in a deadline-driven, professional environment.
• Preferred Qualifications Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Experience supporting LAN / WAN , enterprise systems, and AV / meeting room technologies.
• Prior experience supporting high-level users in a law firm or professional services setting is strongly preferred.
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