IT Operations Manager - TS / SCI with Polygraph
Clearance JobsFalls Church, VA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description8+ years of experience in a Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and some experience in a SCIF environment. Strong knowledge and hands-on experience with Microsoft 365 (including Exchange Online, OneDrive, SharePoint). Strong knowledge and hands-on experience with IT hardware and software such as printers, uninterrupted power supply (UPS), COTS and GOTS applications, and data transfer requests. Working knowledge of Microsoft Azure, particularly Azure AD and basic cloud infrastructure concepts. Working knowledge of VTC systems such as Microsoft Teams, WebEx, and Skype. Excellent interpersonal and communication skills with a proven ability to lead a customer-service-oriented team. Familiarity with ticketing systems such as ServiceNow. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. ITIL certification or knowledge of ITIL best practices is a plus. Microsoft certifications (e.g., MS-900, AZ-900, MD-102) are a strong advantage. Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 5+ years of related Security Clearance Level : TS / SCI with Polygraph Location : McLean, VA - On Customer Site U.S. Citizenship Required 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays
IT Operations Manager
Transform technology into opportunity as an IT Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. We are seeking a proactive and customer-focused IT Operations Manager to oversee our frontline IT support team. This role combines technical expertise with leadership, ensuring timely and high-quality support for end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid background in Microsoft technologies-particularly Microsoft Azure and Microsoft 365-as well as a passion for delivering exceptional customer service.
Key Responsibilities
- Serve as the escalation point for complex or high-impact support issues.
- Monitor ticket queues, ensuring SLA adherence and prioritization of critical issues.
- Ensure accurate documentation of incidents, solutions, and procedures.
- Provide hands-on support for Microsoft 365 (Exchange Online, SharePoint, Teams, Intune) and Azure AD issues.
- Collaborate with other IT teams to resolve recurring problems and implement long-term solutions.
- Develop and deliver training and guidance to team members on new tools, technologies, and processes.
- Generate performance metrics and reports for leadership review.
- Development and refinement of standard operating procedures and knowledge base articles.
Required Qualifications
Desired Qualifications
What You'll Need To Succeed
GDIT Is Your Place
serp_jobs.job_alerts.create_a_job
Operation Manager • Falls Church, VA, US
Job_description.internal_linking.related_jobs
IntelliGenesis is looking for a Cyber Product Manager to lead the go-to-market strategy for CYBERSPAN®, our enterprise-grade Network Detection and Response (NDR) platform.This is...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment.The Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment.The Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days IT Operations Manager, you'll lead a high performing, mission-critical team for a 24 / 7 / 365 customer.The Senior IT Operations Manager will be responsible for leading IT service delivery, Network Ope...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
As IT Program Management, you will be responsible for oversight of several programs.Serve as the primary management point of contact for contractor support, overseeing accomplishments of tasks.Acco...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Manager, Support Operations (Data Platforms, Service Now, AWS, IT Systems Infrastructure).An IT leader, with a detailed understanding of IT Service management principles.Manages teams providing te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Lafayette Group is seeking qualified and team-oriented individuals to work with federal government organizations in support of national cybersecurity programs.
Cyber Operations Manager is part of a ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.
As a Dasher, you’ll stay busy with a var...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 The Judge Group is currently seeking a Sr.IT Operations Manager with an active TS / SCI for a classified customer.Requirements : Active TS / SCI clearance Active CISSP and ITILv3 certifications Hands on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
A company is looking for an IT Operations Manager to support day-to-day IT operations and manage help desk performance.Key Responsibilities Manage daily Help Desk Operations, ensuring service del...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Navaide is seeking a skilled and proactive IT Manager to lead our Information Technology department and drive organizational excellence through secure, scalable systems.
In this role, you will overs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
If you're seeking a sense of community and the ability for growth, look no further.Since 1982, we have been 100% dedicated to our people.
Our approach permits greater ownership for individuals and w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Systems & IT Operations Specialist to join their DevOps team.Key Responsibilities Manage day-to-day IT support, ticket management, and employee onboarding / offboarding p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days GCI embodies excellence, integrity, and professionalism.The employees supporting our customers deliver unique, high-value mission solutions while effectively leveraging the technological expertise ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Transform technology into opportunity as an IT Operations Manager with GDIT.A career in enterprise IT means connecting and enhancing the systems that matter most.
At GDIT you'll be at the forefront ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA.With a focus on end-to-end managed IT services, including managed mobility, cloud, cyberse...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days 
Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment.The Op...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours As IT Program Management, you will be responsible for oversight of several programs.Serve as the primary management point of contact for contractor support, overseeing accomplishments of tasks.Acco...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Cyber Product Manager
IntelliGenesisColumbia, MD, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Operations Manager Lead
Clearance JobsWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Operations Manager Lead
Titan TechnologiesWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Sr. IT Operations Manager (5927)
Clearance JobsArlington, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Program Manager TS / SCI CI poly
TENICAChantilly, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Manager, Support Operations (Data Platforms, Service Now, AWS, IT Systems Infrastructure)
Capital OneMCLEAN, Virginia, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Sr. Cyber Operations Manager
Lafayette Group Inc.Arlington, VA, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Restaurant Delivery - Onboarding / Onboard
DoorDashHarpers Ferry, WV, United Statesserp_jobs.job_card.full_time +1
- serp_jobs.job_card.promoted
Sr. IT Operations Manager (TS / SCI)
Clearance JobsWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Operations Manager
VirtualVocationsFairfax, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Manager
NavAideWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Manager
AISReston, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Operations Specialist
VirtualVocationsArlington, Virginia, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Operations Project Manager (TS / SCI with Poly Required)
Clearance JobsWest Mclean, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Operations Manager - TS / SCI with Polygraph
General Dynamics Information TechnologyFalls Church, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Operations Manager
Clearance JobsFalls Church, VA, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
IT Operations Manager Lead
USA JobsWashington, DC, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
IT Program Manager TS / SCI CI poly
Clearance JobsChantilly, VA, USserp_jobs.job_card.full_time