Sr. IT Operations Manager (TS / SCI)
Clearance JobsWashington, DC, USjob_description.job_card.30_days_ago
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job_description.job_card.job_description5+ years of experience managing 24 / 7 / 365 IT operations teams. Active TS / SCI security clearance. Professional certifications : CISSP and ITILv3 Hands-on experience with enterprise IT platforms and tools (e.g., ServiceNow, VMWare). Proven ability to lead in high-pressure environments and prioritize competing demands. Strong interpersonal and leadership skills, including mentoring and team building. Experience supporting foreign missions or federal agencies (e.g., Department of State). Demonstrated success in streamlining IT service delivery and operations. Familiarity with ITIL and PMI-based process improvement and governance frameworks. Track record of building trusted relationships with customers and internal teams.
Sr. IT Operations Manager
The Judge Group is currently seeking a Sr. IT Operations Manager with an active TS / SCI for a classified customer. Requirements : Active TS / SCI clearance Active CISSP and ITILv3 certifications Hands on operations management experience in classified environments About the Role As a Senior IT Operations Manager, you'll lead enterprise-scale IT service delivery across 24 / 7 / 365 Service Desk, Network Operations, and Server Operations. You'll drive operational excellence, lead modernization initiatives, and ensure high availability of mission-critical systems in a dynamic, high-security environment.
Responsibilities
- Lead and mentor cross-functional teams supporting continuous IT operations, including service desk, network, and server infrastructure.
- Oversee incident response, root cause analysis, and resolution for unplanned outages, ensuring minimal disruption to services.
- Collaborate with engineering, security, and support teams to implement scalable solutions and drive continuous improvement.
- Manage operational tools and platforms such as ServiceNow, VMWare, ManageEngine, and NeuralStar.
- Foster a culture of trust, collaboration, and technical excellence across teams and stakeholders.
- Ensure compliance with governance frameworks and contribute to strategic planning and service delivery optimization.
Minimum Qualifications
Preferred Qualifications
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