Encore Global is hiring : Technical Specialist, Audio Visual (Audio, A1 - Video,
MediabistroMission, KS, United Statesjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionProvides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication. Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel / client relationship. Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. Develops self as subject matter expert in discipline of specialty. Stays current with technology and industry trends. Performs advanced work (pre / during / post event) with operations team members. Supervises and directs other technicians during an event. Assists team with proper security, storage, inventory, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs. Bachelor’s Degree is preferred 3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required 3-4 years of customer service or hospitality experience is preferred. Ability to interact professionally and effectively with a diverse work force, customer base and senior level management. Strong customer, client and coworker interface experience and abilities. A valid driver’s license is required for team members in positions that may operate Company vehicles. Must be able to lift 50 lbs. Deliver World Class Service Do The Right Thing Drive Results See The Big Picture Value People Sitting : 2-3 Hours Standing : 4-5 Hours Walking : 4-5 Hours Stooping : 2-3 Hours Crawling : 2-3 Hours Kneeling : 2-3 Hours Bending : 2-3 Hours Reaching (above your head) : 2-3 Hours Climbing : 0-1 Hours Grasping : 4-5 Hours
Position Overview
The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and / or damage when in use.
Customer Service
Training / Staff Development
Event Supervision
Equipment Maintenance
Job Qualifications
Competencies
Physical Requirements
Work Environment
Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust.
Encore is committed to providing the best benefits options for our employees and families.
We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.
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