Payroll Customer Support Associate

Overview

Payroll Customer Support Associate at All City Management Services

Location : Santa Fe Springs, CA

Base pay range

$17.00 / hr - $22.00 / hr

Position

POSITION : Payroll Customer Support Associate

Responsibilities

• Works under the direction of the Payroll Manager and Team Lead.
• Answer telephones and provide support to crossing guard employees and citizens by helping with questions, letters of verification, check stubs, log complaints, etc. Assist crossing guards with registering into the payroll software and guiding through basic system use.
• Communicate with Operations Management team to resolve inquiries / issues.
• Data entry to create, update, and / or verify forms or data records.
• Perform administrative tasks including processing new hire paperwork, background checks, processing requests for checks, leaves of absence, and scanning / filing all documents about an employee.
• Assist Payroll Specialists to complete tasks related to payroll processing for assigned departments, including input and verification of new hires, E-Verification, terminations, status changes, tax changes, deductions, direct deposits, work summary data, matrix updates, pay rate changes, retroactive adjustments, DOJ reimbursements, address changes, certification training information, filing, and auditing payroll reports each payroll cycle to ensure accuracy.
• Assist with client pricing, client billing summaries, and invoicing as needed.

Expectations

Competencies

Work environment

Physical demands

Compensation

$17.00 to $22.00 per hour. Eligible for end of year bonus, 401K and other benefits.

About ACMS

ACMS is the largest School Crossing Guard Company in the nation. With over 33 years of experience, we currently serve over 275 cities, school districts, and police departments. We are 100% dedicated to the safety of children as they walk to and from school every day.

ACMS is committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), race, color, national origin, ancestry, religion, sex, sexual orientation (including transgender status, gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws.

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