Information Technology TechnicianGlobal Connect Technologies • Kansas City, KS, US
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Information Technology Technician
Global Connect Technologies • Kansas City, KS, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_description4–7 years of technical experience in telecom or network operations. Advanced knowledge of telecom Messaging network technologies, including Mavenir SMS, MMS, RCS, VMAS, and mStore. Strong expertise in core networking protocols and diagnostic tools. Proficient in using standard tools such as Microsoft Office and relevant network databases. High School Diploma or GED (required). Associate Contract Consulting Telecommunications $22.00-$30.00 $20.00-$30.00
Overview
Senior Technician (Non-engineering role).
Scope and Responsibilities
- Serve as a subject matter expert across telecom platforms (GSM, UMTS, LTE, IP, messaging).
- Lead and mentor NOC personnel, offering technical guidance and skill development.
- Develop and maintain training programs and operational documentation.
- Provide 24 / 7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
- Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
- Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
- Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
- Work closely with deployment teams (e.g., NCI / ATAC) to escalate and resolve service-impacting issues.
Technical Experience and Skills
Education
Work Schedule and Travel
Must be available to lead troubleshooting sessions and handle critical outages outside of regular hours.
Seniority level
Employment type
Job function
Industries
Kansas City, MO
Kansas City, KS
J-18808-Ljbffr
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Information Technology Technician • Kansas City, KS, US
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