Customer Resolution Specialist

A company is looking for a Customer Resolution Specialist that is fully remote.

Key Responsibilities

Perform adjustments and contractual write-offs as applicable

Resolve customer service inquiries related to billing, payment issues, and authorization for treatment

Collect self-pay balances by contacting patients and arranging payment plans

Required Qualifications

High School diploma or GED equivalent

3 years of progressively responsible and directly related work experience

Knowledge of government / non-government payer requirements and reimbursement rules

Familiarity with medical terminology and coding practices

Certification as a Certified Rev Cycle Rep (CRCR) is preferred