Director, CX Analytics

Director Of Cx Analytics

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

The CX Analytics team is responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end CX Analytics strategy, overseeing a team of CX Analytics Engineers while working cross-functionally with Enterprise Data Engineering and Data Science. This is a high-impact role requiring exceptional collaboration, strategic vision, and execution in a complex environment. Reporting to the Senior Director of CX Platform Services, you will be instrumental in reshaping our analytics approach to drive clarity, efficiency, and actionable insights across CX.

What you'll be doing :

• Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership.
• Leading and mentoring a team of CX Analytics Engineers to develop scalable reporting, automation, and self-service analytics solutions.
• Partnering closely with Enterprise Data Engineering and Data Science to drive interdependent roadmaps, shared goals, and a cohesive data strategy.
• Establishing best-in-class data governance, ensuring data integrity, accessibility, and usability across CX.
• Translating business needs into analytics solutions that drive measurable improvements in customer experience, operational efficiency, and compliance effectiveness.
• Driving a turnaround strategy to elevate CX Analytics as a key decision-making function from day one.
• Advocating for CX data needs across the organization to ensure CX priorities are embedded in broader enterprise analytics initiatives.

What we look for in you :

Nice to haves :

Pay Transparency Notice : Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)).