General Manager

Overview

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With over 50 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The General Manager plays a key role in the success of a Sur La Table store by leading a high-performing team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service.

Key Responsibilities

• Leadership & Team Development : Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail; lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture; conduct regular performance evaluations, provide feedback, and create development plans to support growth.
• Customer Experience & Brand Representation : Remain knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed; ensure exceptional customer experience by leading a customer-focused culture; uphold Sur La Table’s brand standards through service, store presentation, and culinary class execution; address customer concerns and resolve issues to maintain satisfaction and loyalty.
• Sales & Business Performance : Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business; analyze key performance metrics daily and leverage insights to optimize store performance; ensure achievement of sales goals and financial targets through merchandising, marketing, and customer engagement.
• Operations & Compliance : Oversee daily store operations, ensuring compliance with company policies and procedures; maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising; ensure store safety and cleanliness, addressing maintenance needs promptly; maintain accuracy and integrity of employee records (time / attendance, certifications, personal information); adhere to wage and hour laws and record time worked; model and communicate all policies and SOPs to associates and ensure they are followed.

Physical Requirements

Qualifications & Experience

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.

CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com.

Details

Note : This description remains focused on the Sur La Table General Manager role and does not include extraneous postings or competitive content.

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