General Manager

General Manager

Fresh Baguette is a fast-growing, artisanal bakery known for its high-quality standards and modern atmosphere. The company was founded in Bethesda, MD in 2013, to bring fresh, made-from-scratch organic breads, pastries, sweets, and croissant items inspired by bakeries in France to the DMV area. We have expanded to eight retail locations, two production bakeries, and a thriving wholesale business. We serve coffee shops, restaurants, hotels, and grocery stores with fresh products every day, 365 days a year.

Our mission is to offer our customers unique moments of indulgence that are delicious to every sense. We are passionate about quality and take great pride in everything we do. This value is evident in everything we do, from the smell of scratch-made artisanal croissants and organic bread baking fresh throughout the day to the beauty of hand-crafted pastries, delicious coffee, and savory creations delivered in a warm and inviting atmosphere.

When you become part of the team at Fresh Baguette, you become part of the personal connection that strengthens the relationship people have with our products. Every customer conversation we have or guidance we share is another opportunity for us to enrich their culinary journey. When customers visit Fresh Baguette, you'll put your own passions to work to help bring their ideas of French products to life. You might help one customer choose something for lunch, show another how to pair baguettes with their meal, or even save the day with an amazing pastry. If you have a talent for hands-on problem-solving, you can have address customers' needs to connect them with Fresh Baguette experiences they love. Roles include Baking, Barista, Sandwich Making, and Customer Service.

Fresh Baguette is looking for General Managers for our Washington, DC and Virginia locations. The main role is customer service oriented to ensure customers are always warmly welcome and served in a clean and inviting environment from 7 AM to 6 PM every day of the week, including weekends.

As a General Manager, you will be responsible for :

• Leads operational activities through direct work with customers and team.
• Build and increase sales over previous year and improve profitability.
• Ensure employee and guest satisfaction without compromising integrity.
• Take quick and responsible action in solving problems including performance and personality conflicts.
• Hiring, scheduling work hours and shifts, training and leading a staff team of 5-8 people to keep them highly motivated and focused.
• Coaching, mentoring and developing the team and ensuring internal promotions and success of high performers.
• Improving financial performance for both revenue and profit by being proactive in developing promotional actions, optimizing the cost of labor and inventory of products to be sold.
• Promoting the store in its community and neighborhood.
• Managing food preparation and ensuring compliance with company policies, health, and food safety standards.
• Paying close attention to the way products are displayed all over the day and to the cleanliness of the store.
• Being able to deal with various situations, such as handling customer demands, accidents, technical issues, staff absence.
• Developing a pleasant work environment and share the cultural values of the company as well as supporting continuously a harassment and discrimination-free environment for all employees.

Benefits :

Skills and Experience :