Restaurant Manager - Hartfield-Jackson International Airport

MCA Manager

Compensation : $51,000 + Quarterly Bonuses Benefits : Health, Dental, Vision, Life Insurance, Short / Long Term Disability, 401K, paid Holidays, personal days, vacation, etc.

Location : Hartsfield-Jackson Atlanta International Airport

Position Summary

An MCA Manager is responsible for assisting the GM in all day-to-day restaurant operations. This may include BOH and FOH hiring, supervisor / employee development and training, performance documentation, adequate staffing, adherence to all MCA policies and procedures, food quality and presentation, sanitation, safety and responsibility for tracking revenues and cash accounts. Responsible for ensuring the highest level of customer service throughout the operation. Being a role model / leader with the ability to solve problems, make informed decisions and manage the workforce and time wisely to achieve maximum results.

Responsibilities

• Adhere to all MCA / Brand operating procedures and ensure that they are adhered to by all shift supervisors and employees
• Attend and contribute to management meetings as required
• Schedule and Lead Pre-shift / Post-shift meetings on a regular basis and post communications to staff
• Ensure that all supervisor / employee duties and assignments are performed and completed in a timely manner
• Record deliveries; receive and reconcile inventories with purchase orders
• Work to ensure all food / beverages / bakery are in stock, the correct items are displayed on all counters and inside display coolers; and all perishable items are stored at the correct temperatures prior to serving
• Complete daily reporting to accurately reflect any MCA / Brand procedures & documentation
• Suggest and implement strategies that can lead to increased revenue
• Ensure all cash payments are received, recorded and a receipt is provided to the customer
• Ensure that an end of night report is completed to ensure correct recording of all transactions
• Ensure that all cash items are balanced and accounted for daily
• Ensure cash handling of register, deposits and safe
• Ensure the restaurant, market, and bar are always kept to a high level of cleanliness
• Ensure that all waste, transfers to other locations, promotional stock, breakages, and spillages are documented
• Monitor and ensure orientation, training, development and performance management of supervisors and crew
• Assist staff when required at busy periods
• Complete a weekly staff schedule; ensure fair distribution of hours to all staff; use most cost-effective staffing schedules; adhere to staffing budget
• Assess employee / supervisor strengths and career development
• Ensure that all staff are punctual and attired correctly
• Meet with problem performers regularly and discuss / document areas of improvement
• Record any accidents / injuries / illnesses that occur, no matter how minor, by using the appropriate accident reporting procedures
• Ensure that menu briefings and quizzes are carried out regularly with all staff
• Work closely, and communicate with the GM to always ensure a smooth operation
• Ensure all work is carried out in compliance with Health & Safety regulations
• Communicate staff performance issues, training, and development needs to GM on a regular basis
• Maintain a high level of service for all guests
• Deal with complaints in an efficient and courteous manner
• Communicate any service / guest issues to the GM
• Perform any other duties as directed by the GM
• Maintains total accountability including labor cost, budgets, and projections
• Maintains food and beverage costs per budgetary standards
• FOH / BOH repair, light bulb replacement, general organization, and cleanliness
• Perform safety inspections and document results and shortfalls
• Responsible for ensuring all storerooms and loading areas are clean and always organized

Qualifications

Health Department approved Food Handler Manager Certification