Customer Support Engineer

Job Description

Job Description

APCON, Inc. is seeking a Customer Support Engineer to provide technical assistance and guidance for our proprietary security application, which is designed and built entirely in-house. In this onsite role, you will work directly with customers to troubleshoot issues, deliver solutions, and ensure seamless product performance. Your expertise will contribute to enhancing the security posture of our platform and providing valuable feedback to our development teams.

Key Responsibilities

• Act as the primary point of contact for customer technical support related to our security product.
• Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
• Provide clear and timely communication to customers regarding solutions and product updates.
• Collaborate with internal engineering and product teams to escalate complex technical issues.
• Monitor, analyze and report vulnerabilities using our security product and provide feedback and guidance to the development team.
• Maintain comprehensive documentation of customer interactions and technical resolutions.
• Guide best practices to optimize product performance for customers.
• Conduct training sessions to enhance customer adoption and usage of the product.

Required Qualifications

Education, Certifications, and Skills

About APCON, Inc.

APCON, Inc. is a leader in network security solutions, with scalable hardware and intuitive software APCON, Inc. provides next-generation security products for fast threat detection and reliable data flow across complex networks. For over 30 years, we have been trusted by Fortune 100 and mid-size companies in financial services, telecommunications, government, automotive, healthcare, and large AI-powered Data Centers. Our platforms deliver real-time traffic analysis, enhancing performance and protecting against cyberattacks, data breaches, and blind spots.

Why APCON, Inc.?

Benefits

APCON, Inc. is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Offers are contingent on the successful completion of pre-employment background screenings.