Technical Services SpecialistSaier Dosiertechnik GmbH und Herbert Saier GmbH • Indianapolis, IN, US
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Technical Services Specialist
Saier Dosiertechnik GmbH und Herbert Saier GmbH • Indianapolis, IN, US
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job_description.job_card.job_descriptionStrong technical service and troubleshooting skills. Excellent communication and interpersonal abilities. Strong analytical and organizational skills. Self-motivated with the ability to work independently and prioritize tasks. Experience in electrical systems or dosing technology preferred. Customer service or technical support experience a plus. Fluency in Spanish is a plus. Experience working with commercial laundry equipment a plus. Understanding of large commercial dish machines a plus. Willingness to travel overnight is required. Family-owned company with a long-standing tradition of excellence. Supportive, team-oriented, and innovation-driven culture. Travel the world to meet new people. Opportunities for personal and professional growth. Entry level Full-time Information Technology Appliances, Electrical, and Electronics Manufacturing
Overview
Saier is a third-generation family-owned company with over 95 years of expertise in chemical dosing technology. We specialize in tailor-made dosing solutions and pride ourselves on our agile approach to product development and customer support.
Founded in the U.S. in 2023, Saier Inc. continues the company's global tradition of innovation, reliability, and partnership. Located in the Greater Indianapolis area, we value results, efficiency, and innovation—and the people who make them possible.
At Saier, we believe our employees are the foundation of our success. You'll join a supportive, family-oriented team that values open communication, collaboration, and personal growth. We emphasize individual development and are committed to helping you build a fulfilling, long-term career that fits your strengths and ambitions.
Position Overview
We are seeking a Technical Services Specialist to join our growing U.S. team. This position combines hands-on technical work, customer interaction, and analytical problem-solving.
In this role, you'll provide on-call technical support, perform product installations and demonstrations, and deliver training sessions to customers. You'll also manage parts inventory, document customer interactions in our CRM, and collaborate with both internal and external teams to ensure customer satisfaction.
This role requires flexibility, adaptability, and a proactive attitude—ideal for someone who thrives in a dynamic environment and enjoys variety in their day-to-day work.
Key Responsibilities
- Provide on-call technical support and troubleshooting for customers.
- Conduct product demonstrations and training (both direct and indirect).
- Track, manage, and report parts inventory.
- Record all customer interactions and activities in CRM software.
- Support product installations and programming as needed.
- Collaborate with the sales and support teams to deliver outstanding customer service.
Qualifications
Seniority level
Employment type
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