Front Desk Agent

Job Description

Job Description

Join our team!

At Hilton Garden Inn & Homewood Suites Miami, Dolphin Mall we are searching for highly motivated individuals who enjoy working in a fast-paced environment. The ideal candidates should be passionate about providing a high-quality service.

Job Purpose : To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience.

Job Responsibilities :

• At all times employees must be attentive, friendly, helpful, and courteous to all guests, managers, and other employees
• Greet, register, and assign guestrooms per reservation details
• Answer reservation requests, change requests, and cancelations in a timely manner
• Coordinates with fellow departments to meet and exceed guest satisfaction
• Answer all guest inquiries pertaining to hotel services and local attractions
• Record all guest incidents, comments, and complaints and communicate them to the hotel supervisor and management team
• Verify that all in-coming and in-house guests have valid methods of payment
• Counts bank at the beginning and end of shift, secure bank
• Manually post charges from all hotel outlets to appropriate guest folios
• Maintain open communication with housekeeping to ensure rooms have been properly vacated and cleaned
• Answer all inbound calls within three rings
• Ensure the completion and signature of the Front Desk Shift Checklist
• Inform guests of any existing brand or hotel specific updates that will affect their stay
• Proper package handling and storage

Job Skills :

Job Qualifications : Education

HS Diploma or equivalent.

Experience

Minimum 1-year Front Desk Agent, general office, or customer service experience; OR an equivalent combination.

Job Type

Full-Time / Part-Time

Benefits

Come and Join Us...