End User Computing Technician

Hourly Pay Range : $23.96 - $35.94 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights : Position : End User Computing Technician Location : NCH Hospital - Arlington Heights, IL Full Time Hours : Monday-Friday, 8 : 30am - 5 : 00pm Onsite Position Some travel to corporate site(s) will be required - Arlington Heights Job Summary : Installs and repairs computer hardware and peripheral components, such as PC's, monitors, document scanners, laptop computers, portable computing devices, handheld scanners, and printers. Loads and verifies correct operation of software packages, such as operating system, word processing and spreadsheet programs. Identifies and resolves hardware, software and operator problems of a moderate to complex nature, either remotely or at the end user's location, by using troubleshooting and technical skills. Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations, moves, and configuration changes. Maintains accurate information and data regarding end-user issues and inventory within a tracking system and according to policies and standards. Refers highly complex or unresolved problems to Engineer staff, or other appropriate resources. What you will do : Creates user accounts, assigns rights for Windows, ID's and other applications, i.e. Outlook, Office, etc. Maintains broader scope of responsibilities based on system / application rights and access privileges. Provides accurate, timely, courteous and creative technical service to resolve end-user's computer and connectivity problems. Uses troubleshooting and analytical skills to diagnose, repair and test. Effectively communicates status with end-user customer, and documents status according to standard ServiceNow documentation procedures. Installs, configures, and deploys pc's using a predefined image and ISS (Information System Services) standard naming conventions. Establish network connections through punch down and cross connect locations. Installs peripheral equipment, to include printer assignments, and installs / testing multiuser applications. Moves PC's and peripheral equipment, such as printers and scanners. Coordinates moves involving multiple PC's, managing team resources and responsibilities, and establishing and monitoring project schedule. Manages a wide range of projects resulting from ServiceNow requests for hardware / software, installs / moves. These projects may last up to a six-month period of time and may involve resources from other technical disciplines, other departments, management across the organization, and external vendors. Maintains and updates inventory documentations, populating all required fields, using standard naming conventions. Follows procedures and standards when decommissioning equipment for recycling. Responsible for ensuring data, keyboard, mouse and power cords / cables are safely secured and placed in confined locations to avoid any trip hazards. Remotely resolves end user issues, such as : software application issues, software to hardware issues, server issues (leave in) issues related to the integration and compatibility of applications. If unable to resolve remotely will escalate the issue to the Systems Support Team, server issues escalated to the Engineers, or other appropriate resources. Must be available by pager 24 hours-7 days a week per call schedule. What you will need : Education : High School Diploma or GED Minimum one year of computer related experience Knowledge of Windows operating systems License / Certification : A valid driver's license is required if the incumbent is selected to perform related duties at an off-site location. If the incumbent uses their personal vehicle, the incumbent must maintain automobile liability coverage as required by law and evidence of such coverage may be requested. Experience : Minimum one year of computer related experience Knowledge of Windows operating systems Unique or Preferred Skills : A+ Certification Network+ Certification Windows 7 Operating Systems Certification - Microsoft Certified Technology Specialist (MCTS) Benefits (For full time or part time positions) : Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions) Incentive pay for select positions Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, Pet and Vision options Tuition Reimbursement Free Parking Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off and Holiday Pay Community Involvement Opportunities Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE : Race / Color / Sex / Sexual Orientation / Gender Identity / Religion / National Origin / Disability / Vets, VEVRRA Federal Contractor.