Support Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesjob_description.job_card.30_days_ago
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A company is looking for a Support Engineer (North America).
Key Responsibilities
Manage escalations from Product Support, providing advanced technical assistance
Support Enterprise Standard customers through technical troubleshooting and collaboration with Engineering and Product teams
Document troubleshooting steps and create internal playbooks for recurring escalations
Required Qualifications
3+ years of experience in technical support, solutions engineering, or similar roles
Hands-on experience building and debugging workflows in production environments
Familiarity with AWS, GCP, or Azure and basic Linux fundamentals
Experience with Docker or Kubernetes for deploying and debugging environments
Understanding of networking basics and PostgreSQL troubleshooting
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Support Engineer • Minneapolis, Minnesota, United States
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