Technical Support Engineer
Harvard BioscienceSt Paul, MN, USAjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
- serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_descriptionEngineering Support; e.g. system testing, manufacturing training, etc. Marketing Support; e.g. represent voice of customer, participate in cross-functional team activities, etc. Alpha / Beta site Support Services Support (Data & Validation, Surgical, or IACUC) Well-developed written and verbal communication skills enabling the individual to confidently convey critical and complex information via phone, email, and in person. Ability to communicate directly with customers in a manner that provides them continued confidence in DSI. Engineering technical ability to understand and support DSI's broad offering of products. Aptitude for p roblem solving and continuous improvement proficiency and application. Maintains awareness of policies, procedures and work instructions as identified in DSI training programs. Individuals performing activities that affect quality must have the expertise, skills and knowledge to carry out their role. Operating systems : knowledge in Windows 7, 10 Programing : C++, C#, HTML / CSS, Java, Python BS in electrical engineering, biomedical engineering, software related to life sciences (physiology), or computer science degree with emphasis on instrumentation or relevant experience. 2 years' experience minimum. Previous Technical Support Experience Knowledge of networking system (DHCP, TCP, firewall setup)
What are we looking for (Position Summary) :
To provide industry exceptional customer support with a high degree of customer satisfaction, technical expertise, business acumen and timeliness. This position will work closely with Sales, Marketing, Client Service and QA in regard to product complaint evaluation as well as many other areas of the company.
Essential Duties and Responsibilities :
~80% of time provides technical support to internal and external customers through the following channels :
- Call / Email / Onsite
- Installation and Training
- Maintenance Visits
- Generation of technical product content; e.g. technical notes, videos, manuals, etc.
- Directing customer feedback to internal stakeholders
~20% of time performing the following duties :
Skills and Abilities Required :
Education and Experience Required :
Bonus Skills & Experience
Job Posted by ApplicantPro
serp_jobs.job_alerts.create_a_job
Technical Support Engineer • St Paul, MN, USA
Job_description.internal_linking.related_jobs
A company is looking for a Support Engineer (North America).Key Responsibilities Manage escalations from Product Support, providing advanced technical assistance Support Enterprise Standard cust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Technical Support Manager (EMEA) to lead a team of Technical Support Engineers and enhance customer support operations.
Key Responsibilities Mentor and develop a team of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Technical Engineer to join their team.Key Responsibilities Design, develop, and implement technical solutions in collaboration with technology management and support te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Technical Support Phone Agent (Remote).Key Responsibilities Perform preventative maintenance, troubleshooting, and repair of patient and non-patient care equipment / appl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Engineer who is passionate about technology and customer service.Key Responsibilities Install and maintain desktops, servers, and network environments for clients Par...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Senior Technical Support Engineer, Confluence On-Prem.Key Responsibilities Provide advanced support and product expertise to large customers as part of the Enterprise O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for an Escalation Engineer to provide technical support and solutions for customer issues.Key Responsibilities Maintain technology deployments and manage case logging and upd...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Senior Customer Support Engineer.Key Responsibilities Serve as the primary liaison between B2B customers and internal teams to drive escalated issues to resolution Pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Tech Support Specialist to assist customers with technical issues related to their products and services.
Key Responsibilities Diagnose and troubleshoot technical issues...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Product Support Engineer to ensure the reliability of their web application for enterprise customers.
Key Responsibilities Monitor and resolve user issues through ticket...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Cloud Priority Support Integration Engineer.Key Responsibilities Resolve technical incidents for customers involving software, networking, and hardware environments Ac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours A company is looking for a Solutions Support Engineer, US-East.Key Responsibilities Provide technical customer support experience for the company's product Troubleshoot and resolve customer tech...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_less 
Workholding Technical Specialist.Mate’s workholding solutions to successfully produce their products.This role combines technical expertise, CAD design, customer collaboration, and sales support to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days A company is looking for a Success Engineer who thrives at the intersection of software engineering and client engagement.
Key Responsibilities Drive proactive customer growth through monitoring, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 
AlliedTravelCareers is working with Cynet Health to find a qualified Surg Tech in Saint Croix Falls, Wisconsin, 54024!.Job Title : Surgical Tech Profession : Surgical Tech Specialty : Operating Ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Software Support Engineer to provide technical support during specified hours.Key Responsibilities Ensure adequate coverage during working hours for development operati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30 A company is looking for a Customer Support Engineer Agent (AI Agents Only).Key Responsibilities Design, implement, and manage AI-driven support workflows to maintain quick response times Diagno...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day A company is looking for a Senior Support Engineer to provide exceptional technical support and enhance user experience.Key Responsibilities Provide technical support to users via tickets, chat, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
- serp_jobs.job_card.promoted
Support Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Technical Support Manager
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Technical Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Technical Support Agent
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Technical Support Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Escalation Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Customer Support Engineer
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Technical Support Specialist
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Product Support Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Cloud Support Integration Engineer
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
- serp_jobs.job_card.new
Solutions Support Engineer
VirtualVocationsMinneapolis, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Workholding Technical Specialist
Mate Precision TechnologiesAnoka, Minnesota, United States, 55303serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
- serp_jobs.job_card.promoted
Technical Success Engineer
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Travel Surgical Tech - $2,106 per week in Saint Croix Falls, WI
AlliedTravelCareersSaint Croix Falls, WI, USserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Software Support Engineer
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
AI Customer Support Engineer
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time
- serp_jobs.job_card.promoted
Senior Support Engineer
VirtualVocationsSaint Paul, Minnesota, United Statesserp_jobs.job_card.full_time