Director, Renewals

WorkWave is seeking an experienced and high-impact Director of Renewals to build, lead, and scale a world-class Renewals organization. This individual will be responsible for owning and optimizing the global renewals motion across WorkWave’s software product lines, driving customer retention, reducing churn, and maximizing recurring revenue. This role represents a critical function in our post-sale lifecycle, enabling Sales to focus on new business while ensuring a best-in-class renewal experience for our customers.

As the leader of this newly established function, the Director of Renewals will define the vision, strategy, and operational framework needed to execute a high-volume, high-velocity renewal engine—while partnering across Sales, Customer Success, Finance, and Legal to support enterprise and SMB customer segments globally.

WHAT YOU'LL DO :

• Strategic Leadership :
• Define and execute a comprehensive global renewals strategy aligned with WorkWave’s retention and revenue objectives.
• Build and scale a centralized Renewals team, including Renewal Managers and Renewal Operations resources.
• Segment renewals motions and playbooks across high-touch (Enterprise), mid-market, and tech-touch (SMB) accounts.
• Partner with Sales and Customer Success leadership to ensure seamless customer transitions and clear ownership across the customer lifecycle.
• Operational Excellence :
• Design and implement standardized processes, tools, and playbooks to manage the full renewals lifecycle - quote generation, pricing, contract negotiation, and close.
• Establish operational cadences for forecasting, pipeline hygiene, and performance reviews.
• Collaborate with Revenue Operations and Systems teams to deploy automation and streamline workflows.
• Revenue Performance & Forecasting :
• Own forecasting accuracy for renewals and associated KPIs such as Gross Retention Rate (GRR), churn, contraction, and early renewal rate.
• Provide executive-level reporting and insights into renewal performance, risk indicators, and opportunities for upsell / cross-sell collaboration.
• Partner with Finance on revenue recognition, bookings timing, and ARR / NRR implications.
• Customer & Stakeholder Engagement :
• Collaborate with Customer Success to proactively identify risk and ensure early renewal engagement.
• Work cross-functionally with Legal and Finance to optimize contract terms and deal velocity.
• Represent the voice of the customer in internal strategic planning forums and drive improvements in the customer experience at the point of renewal.
• Team Development & Culture :
• Recruit, onboard, and coach high-performing renewal professionals.
• Foster a culture of accountability, learning, and results orientation.
• Develop scalable training programs and career paths for team growth.

WHAT YOU'LL BRING :

WHAT YOU SHOULD KNOW ABOUT US :

LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT :

A GLOBAL COMPANY WITH A LOCAL PRESENCE :

RELAX, WE'VE GOT YOU COVERED :

AND BEYOND...

GROW WITH US :

JOIN OUR WINNING TEAM!

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status : Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!

WorkWave supports salary transparency, however please note that salary estimates provided by websites (, Glassdoor, etc.) and not by WorkWave may not accurately reflect the actual salary range for the position.

$170,000 - $195,000 a year

Compensation details : 170000-195000

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