Client Experience Manager

Customer Experience Manager

We are two, a division of One Workplace. We discover and build uniquely tailored solutions for creatively minded clients. We're passionate about great design and flawless execution. We love bringing products, vision, and people together to bring brands and cultures to life. From our ancillary specialists and technical designers to our strategists, project managers, and leadership team, everything we undertake has one common goal : to create a partnership that makes your job simple and easy.

Compensation range : $94,000 - $121,000 Annually + CEM Bonus Plan

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.

OWP Benefits :

• 15 days of PTO
• 9 Paid holidays
• Medical / Dental / Vision Insurance
• Profit Sharing
• 401k + Employer Match
• Paid Parental Leave
• Wellness App with reimbursement of up to $500 per year

Location : San Francisco, CA (Hybrid, On-Site)

Position Summary

Position Summary : The ideal Customer Experience Manager with two will be a strategic partner in building and maintaining important customer relationships : Designers, Clients, Brokers, and Project Managers. An advocate of designers / clients who illustrate excellence in quick-thinking, problem solving, and a collaborative team member proposing creative solutions. Manage and assist in growing client base by identifying / positioning on-going sales opportunities in conjunction with potential new business. Promote products and services to ensure client satisfaction from the first interaction, into the execution of sales, through project completion. Understand and support New Company goals both with the internal team and the external market. Win and close new business opportunities provided by Sales Management.

Responsibilities :

Qualifications :

Education / Experience

Knowledge / Skills / Abilities