Quality Assurance Specialist

Quality Assurance Specialist

Location : Loves Park, Illinois

Your mission in the Dart team :

The Quality Assurance Specialist supports the development, implementation, and continuous improvement of internal quality systems for products manufactured at our Loves Park facility. This role focuses on ensuring that processes, documentation, and materials meet defined internal standards and support readiness for regulatory audits and production certifications. The position plays a vital part in maintaining product reliability, supplier accountability, and process traceability.

Your day-to-day :

• Develop, document, and maintain internal quality procedures, work instructions, and process controls.
• Administer the Non-Conforming Material Report (NCMR) process and drive timely resolution through corrective and preventive actions (CAPA).
• Collaborate with engineering, supply chain, and production teams to ensure alignment on quality requirements.
• Support supplier performance tracking and contribute to quality scorecards and escalations.
• Prepare and maintain quality documentation required for regulatory.
• Conduct material review activities, including First Article Inspections (FAI) and production part verification.
• Participate in PPAP-related tasks and document submissions for new and revised components.

Assist with internal training and awareness initiatives related to quality processes.

Your profile :

Associate or Bachelor's degree in Engineering, Quality, or a related technical field preferred.

2-5 years of experience in a quality assurance or manufacturing support role.

Familiarity with electromechanical assembly and process control in a low- to mid-volume production setting.

Knowledge of quality control tools and methodologies (e.g., CAPA, FMEA, root cause analysis).

Experience with QMS implementation and maintenance preferred.

Strong organizational and documentation skills.

Proficiency in Excel and ability to learn systems such as Arena Empower.

Strong attention to detail and effective cross-functional communication skills.

What's in it for you :

At TouchTunes, your work impacts our customers as part of interesting projects that transform the in-venue entertainment industry. We foster open communication and collaboration across all levels, with approachable leaders that value all voices and empower you to excel and innovate. Our team thrives in an environment where fun meets hard work, and everyone is encouraged to be their authentic selves.

Financial Wellness : Annual performance bonus, long-term company bonus, 401k matching, life insurance.

Comprehensive Benefits : Competitive health insurance and disability coverage, a Lifestyle Spending Account, access to telemedicine, and an unlimited sick days policy.

Professional Development : Continuous hands-on learning with access to e-learning platform, tuition reimbursement, and peer mentorship.

Accessibility : An inclusive workplace designed to accommodate people with disabilities.

TouchTunes

At TouchTunes, the world's largest in-venue interactive music and entertainment platform, we're all about sparking joy and human connection. That moment in a bar where someone at the next table cues the jukebox to play your favorite song? That's what we do - our platform plays millions of songs daily - but we're also so much more! We recently bought the largest soft-tipped darts business in the United States, we just launched a brand-new mobile app, and we're operating nearly 100,000 connected devices across North America and Europe. We're innovators, strategic thinkers, people making the future possible today - and what a great time to join our team.

Work Requirements :

Must be authorized to work in the United States

TouchTunes is an Equal Employment Opportunity / Affirmative Action employer. TouchTunes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

TouchTunes is a proud ally of QueerTech and DiversityJobs.