Operations - Client Service Officer

Job Title

Responsibilities include :

• Manage accounting ledger / books of record and regulatory reporting for companies under STAT / GAAP / TAX / IFRS bases.
• Manage and plan resources ensuring delivery of outcomes are consistent, timely and accurate
• Maintain understanding of client SLA provisions and relevant KPIs to ensure delivery of the highest quality of client services
• Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve
• Understand risks and make sure that appropriate, clearly defined controls are established and executed
• Develop, engage and retain an industry leading workforce using GHR Tools and other resources
• Supports environments for continuous team review and peer group collaboration to identify process improvement opportunities
• Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
• Provide Subject Matter Expertise for new business on-boarding and other projects as required
• Effective messaging & communication
• Complete and deliver PPR
• Hire, discipline, control work and terminate employment for direct reports and broader teams
• Recommends promotions, salary increases and bonuses
• Manage own performance through engaging in the PPR process and attending relevant training, e.g. as per the development pathways.
• Assists with compliance / fiduciary reviews, controls, and audits as appropriate
• Manages and oversees service delivery for operational and risk activities i.e. inquiry resolution, requests, pricing, custody, loan and credit facilities, account administration activities, online application support, and monitor receivables / billing collections
• Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where needed e.g. issues and suspicious transactions
• Perform other duties as required

About State Street

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to Flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility

We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Salary Range : $55,000 - $85,000 Annual