Talent.com
Insurance - Customer Service Representative
Insurance - Customer Service RepresentativeWallace Wong-Farmers Insurance • Pleasanton, CA, US
Insurance - Customer Service Representative

Insurance - Customer Service Representative

Wallace Wong-Farmers Insurance • Pleasanton, CA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Are you looking for an opportunity to put your skills to better use?

Wallace Wong-Farmers Insurance in Pleasanton, California , is looking for a positive, enthusiastic individual to join our outstanding team as a Full-Time Insurance Customer Service Representative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency sales goals and service standards. Whether you have experience in the insurance industry or are looking to start down a new career path, this is the place for you.

No Previous Insurance Experience? No problem!

If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know about insurance. We will even pay for you to get your insurance license .

Entry-level applicants will begin with a $35,000 base salary and can earn at least an additional $10,000 in commission during their first year.

Are you a Licensed Insurance Customer Service Representative? Amazing!

If you are an experienced and licensed insurance customer service representative looking for a new opportunity, this is the place for you. Experienced applicants start with a $40,000 base salary and top performers earned an additional $20,000+ in commission last year. Your commission earnings are unlimited ! You will also benefit from additional training and development opportunities, making this the perfect opportunity to transfer your skills to our agency and grow your skills. We know you will be committed to providing the best possible service to our awesome clients.

If you are enthusiastic, willing to learn, and ready to provide an amazing experience for each of your clients, this is the role for you. Apply today!

  • Job applicants must complete all requirements and assessments for consideration

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

  • Create insurance quotes .
  • Process customer policy change requests .
  • Secure all Trailing Documents from customers.
  • Handle all incoming claim calls from customers and follow-up.
  • Complete Evidence of Insurance requests .
  • Document each customer contact in CRM.
  • Take premium payments from customers.
  • Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
  • Answer incoming phone calls on the first ring.
  • Return all phone messages promptly.
  • Thoroughly understand and follow all underwriting, rating and compliance requirements.
  • Maintain knowledge of new products and services .
  • Provide exceptional customer service and support .
  • Be outstanding at relationship building .
  • Develop and maintain client relationships .
  • Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Provides on-going support to insurance clients as needed.
  • Responds to all inquiries , cancellation requests, and sales requests within a specified timeframe.
  • Handle customer renewals.
  • Requirements

  • Possess a genuine willingness to learn , be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Be a great self-starter with a sense of urgency.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication / interpersonal skills.
  • Confident, self-starter who works well independently .
  • Must have ability to multi-task.
  • Must be highly self-motivated.
  • Professional phone etiquette.exceed current and prospective client expectations.
  • Excellent Spelling and Grammar skills.
  • Problem-Solving Capabilities.
  • Works well with other employees and is a team player with a positive attitude.
  • Strong communication skills , both oral and written.
  • Ability to tactfully handle stressful and difficult situations.
  • Bilingual, fluent in both English and Spanish is beneficial.
  • No insurance experience required but must be willing to learn
  • serp_jobs.job_alerts.create_a_job

    Insurance Customer Service Representative • Pleasanton, CA, US

    Job_description.internal_linking.related_jobs
    Licensed Insurance Customer Service

    Licensed Insurance Customer Service

    Ruth Barron - State Farm Agency • Santa Clara, CA, US
    serp_jobs.job_card.full_time
    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.Active Property an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    AO Globe Life - Angie Cruz • Oakland, CA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    About Us For over 70 years, we’ve been helping families protect their financial futures through customized insurance solutions. With increasing demand for our services, we’re expanding a...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Territory Representative-Service and Sales

    Territory Representative-Service and Sales

    Ecolab Inc. • Livermore, CA, United States
    serp_jobs.job_card.full_time
    Want to build a brighter, bolder future and cultivate your career?.Join Ecolab’s team and help create a world in which we all thrive. About Quick Service Restaurants (QSR).Our Quick Service Restaura...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Sales Representative, Life Insurance

    Sales Representative, Life Insurance

    Kemper • Oakland, CA, US
    serp_jobs.job_card.full_time
    Kemper is one of the nation's leading specialized insurers.Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every d...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Care Representative

    Customer Care Representative

    Morphius Corp • Los Altos, CA, US
    serp_jobs.job_card.full_time
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Work From Home - Insurance Representative

    Work From Home - Insurance Representative

    AO Garcia Agency • Oakland, California, United States, 94601
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Are you looking for a work-from-home opportunity where you can grow with a company, help others, and uphold the highest standards of integrity? Are you passionate about making a positive impact on ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Store Customer Service Specialist

    Store Customer Service Specialist

    Sherwin Williams • Livermore, CA, US
    serp_jobs.job_card.full_time
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about S...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Insurance Specialist / Customer Service

    Insurance Specialist / Customer Service

    Marthas Travel and Income Tax Service Corp • Sunnyvale, CA, US
    serp_jobs.job_card.full_time
    We are looking for motivated, hardworking insurance producers to join our dedicated & trusted team.We are committed to providing the highest quality service to clients who entrust their auto, h...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Farmers Insurance Customer Service Representative

    Farmers Insurance Customer Service Representative

    Farmers Insurance - Candice Salcedo Agency • San Jose, CA, US
    serp_jobs.job_card.full_time
    Farmers Insurance Candice Salcedo Agency.Teamwork Makes the Dream Workand we live by it every day.As one of the top 1% of Farmers Insurance agencies nationwide, we take pride in delivering outstand...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Specialist

    Customer Service Specialist

    Abbott • Livermore, CA, US
    serp_jobs.job_card.full_time
    At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. Career development with an international company where you can g...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Sales Representative

    Field Sales Representative

    AT&T • Mt Hamilton, CA, United States
    serp_jobs.job_card.full_time
    Job Description : Join an elite group of sales professionals bringing customized, white glove experiences directly in the customer’s home. Field Sales Representatives at AT&T are driven to connect – ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Technical Customer Service Representative

    Technical Customer Service Representative

    Ferelaha Marketing Inc. • Emeryville, CA, US
    serp_jobs.job_card.full_time
    Technical Customer Service Representatives.Emeryville for AT&T Business with both technical expertise and genuine customer care. You'll have the opportunity to solve technical challenges while makin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative at a Top Insurance Agency

    Customer Service Representative at a Top Insurance Agency

    Richard So-Farmers Insurance Agency • Santa Clara, CA, US
    serp_jobs.job_card.full_time
    Our agency is expanding and we are looking to hire the right individual to join our outstanding team.We are currently seeking to fulfill a full-time position. Our Customer Service Representative wil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Claim Representative

    Field Claim Representative

    Solera • Fremont, CA, US
    serp_jobs.job_card.full_time
    Field Claims Representative - Virtual California.Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Customer Loyalty Representative - PT

    Customer Loyalty Representative - PT

    Avis Budget Group • San Jose, CA, US
    serp_jobs.job_card.full_time +1
    Avis Budget Group Job Opportunity.Monthly Commission Opportunity Shift Premium May Apply.Immediately hiring! If you're bored working at a call center, behind a hotel counter or as a cashier in a re...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Licensed Insurance Customer Service

    Licensed Insurance Customer Service

    Roger Fernando - State Farm Agency • San Ramon, CA, US
    serp_jobs.job_card.full_time
    Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member.Active Property an...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative I

    Customer Service Representative I

    Santa Clara Family Health Plan • San Jose, CA, United States
    serp_jobs.job_card.full_time
    Customer Service Representative I.The expected pay range is based on many factors, such as experience, education, and the market. The range is subject to change.GENERAL DESCRIPTION OF POSITION.The C...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USA • Bethel Island, California
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted