General Manager

Job Details

Schulson Collective welcomes guests from all walks of life, offering a diverse array of cuisines and dining experiences across our unique concepts. While each restaurant has its own identity, they all share a common goal : to deliver an unforgettable experience to every guest.

We invite you to apply and join the newest addition to our Collective - Double Knot Manhattan - as we continue crafting top-tier culinary moments that leave a lasting impression.

Key Responsibilities :

• Operational Management :
• Oversee the day-to-day operations of the restaurant, ensuring all services are delivered efficiently and effectively.
• Manage the dining experience to meet the highest standards of quality, cleanliness, and service.
• Ensure that the restaurant complies with health and safety regulations and food safety standards.
• Staff Management :
• Hire, train, and manage staff, including front-of-house (servers, hosts, bartenders, support)
• Conduct performance reviews, provide feedback, and implement training programs to improve staff skills.
• Schedule shifts and manage labor costs efficiently.
• Customer Service :
• Ensure excellent customer service by addressing customer complaints or concerns and taking proactive measures to enhance customer experience.
• Monitor guest satisfaction levels, implement customer feedback, and make improvements where necessary.
• Financial Management :
• Develop and manage the restaurant’s budget, ensuring the business operates within its financial limits.
• Oversee inventory and ordering to maintain adequate stock levels and minimize waste.
• Monitor financial performance, including sales, costs, and profitability, and work to optimize them.
• Prepare reports on sales, expenses, and other financial metrics, and present them to ownership or corporate leadership.
• Compliance and Reporting :
• Ensure the restaurant complies with all local, state, and federal regulations regarding labor laws, alcohol service, and food safety.
• Maintain proper documentation and handle any necessary reporting for inspections and audits.

Required Skills and Qualifications :

Preferred Qualifications :