Director, Learning & Development

Subway Headquarters Opportunity

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Location : Miami

Ready for a fresh, new career? Look no further because one of the world's most iconic brands can help you get there.

At Subway, "better" is baked into our DNA. We are a brand that believes in continued improvement in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world's leading restaurant brands, we've always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It's centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role :

The Director of Learning and Development is responsible for setting the strategic vision and leading the execution of all learning, training, and development initiatives across the organization. They will design, build drive programs that enhance Franchisee onboarding & upskilling, Field Team onboarding training & upskilling aligning with the company's business goals and culture. The role involves close collaboration with Operations leadership, field teams, regional L&D & Operations partners, to identify learning needs, develop innovative solutions, and ensure impactful, effective delivery, measurable outcomes and a return on investment for key programs.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast paced and agile working environment.

Responsibilities include but are not limited to :

• Develop and implement a comprehensive learning and development strategy that supports business objectives and cultivates a high-performance culture.
• Lead the design, delivery, and continuous improvement of learning programs, including onboarding, technical training and compliance training.
• Partner with key stakeholders to assess training needs for Franchisees, Restaurant teams and Field Teams and recommend, build, design, build & implement continuous learning solutions tailored to those needs.
• Develop role-specific learning paths and coaching resources for franchisees, Field and front-line teams. Responsible for all Franchisee and Operations Manager onboarding, training & development, and operational toolkits and resources.
• Build and manage a high-performing L&D team and oversee external vendor relationships, consultants, and learning platforms.
• Create and track meaningful metrics to assess the effectiveness and ROI of learning initiatives.
• Oversee learning technologies, including the Learning Management System (LMS), and explore innovative delivery methods such as e-learning, virtual classrooms, and microlearning.

Qualifications :

What do we Offer?

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA / EOE / D / V