Member Service Representative

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Under the supervision of the Welcome Center Director, the Membership Services Representative I delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the front desk and lobby area. Actively works on assigned projects that are essential to ensuring that the membership department is able to operate at a high level of excellence and efficiency. The Membership Services Representative I offers a flexible schedule Sunday-Saturday. This position may require work on nights and weekends.

Essential Functions

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Serves as the first point of contact for members, program participants, and community guests. Whether the interaction is in person on phone, must have a customer and service first mentality.
• Builds genuine relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies and follows all YMCA policies and standard operating procedures
• Able to handle money, balance cash drawer, and make change.
• Ability to communicate and work with other departments.
• Works on assigned projects and tasks that ensure sound and efficient operations at the Welcome Center which results in improved member experience.
• All other duties as assigned by supervisor and YMCA Group Leadership.
• Ability to thrive in an environment with the unique challenges of a non-profit community service organization
• Must have ability to interact and communicate with people from all ethnic backgrounds, ages, and lifestyles.
• Basic math, personal computer skills and experience with standard business software
• Ability to build genuine relationships with participants and maintain a welcoming environment with people from all walks of life
• Versatility, flexibility, and a willingness to work enthusiastically within constantly changing priorities
• Must be able to maintain confidentiality
• Ability to handle multiple tasks simultaneously and to prioritize appropriately
• Must have effective conflict resolution skills
• Must be able to work autonomously within the YMCA core values of Caring, Honesty, Respect and Responsibility
• Current CPR / AED certification or ability to become certified within first 60 days
• Bilingual Preferred

Seniority level

Seniority level

Entry level

Employment type

Employment type

Part-time

Job function

Job function

Other

Industries

Non-profit Organizations

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