Contact Center Representative

Contact Center Representative

Addison Group is hiring on behalf of our client for a Contact Center Representative position. Our client provides benefits administration and retirement services to a nationwide workforce, supporting participants, local unions, and providers with accurate, timely, and professional service.

The Contact Center Representative will serve as a key point of contact for participants, vendors, and internal teams, providing exceptional service in a high-volume call center environment. Responsibilities include responding to phone calls, emails, and in-person inquiries, resolving questions regarding claims, eligibility, and benefits, and completing clerical and administrative tasks to support department operations.

Key Responsibilities :

• Handle high-volume incoming calls, emails, and walk-in inquiries with professionalism and accuracy.
• Answer questions regarding claim payments, denials, eligibility, and benefit calculations.
• Document interactions in customer service systems and maintain accurate records.
• Process enrollment forms, disability claims, and special fund requests.
• Navigate online participant portals and provide instructions as needed.
• Assist with special projects and tasks assigned by management.
• Collaborate with internal teams to ensure timely and accurate issue resolution.
• Maintain punctuality, reliability, and professional conduct at all times.

Qualifications :

Additional Details :

Perks :

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.