Senior Manager, Electronic Services

Senior Manager, Electronic Services

The successful candidate will manage the Electronic Services team, a staff of three positions in Bursar. They will work to gain an in-depth knowledge of Bursar's business processes and use that knowledge to coordinate business processes with campus departments. They will plan for and maintain the university's tuition calculator. This individual will also create and run reports and assist with providing excellent customer service for university departments and student / parent answers. The person in this role will be tasked with gathering information from customers and stakeholders to help inform policy changes. Through their understanding of customer questions, they will work to improve Bursar processes and procedures.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A / ASU / NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

Duties & Responsibilities

Student Billing Support :

• Gather and analyze information from different stakeholders to implement tuition, to assure revenue in student system is accurately charged and displayed.
• Ensure proper implementation in the student system, ensuring alignment with ABOR-approved rates and institutional policies.
• Generate reports for gathering necessary data for test cases, to test processes within student system to assure accuracy.
• Ensure the accuracy of departmental charges going to the student billing system from auxiliary departments. Communicate issues to the affected departments.
• Investigate discrepancies and resolve tuition and fee issues related to student accounts to ensure timely and accurate processing; ensure maximum cash flow through accurate and timely billing and collection of student receivables.
• Conduct website maintenance of monthly reviews of the Bursar website to identify and correct broken links or outdated content, to assure proper communication with internal and external customers.
• Maintain detailed documentation of testing procedures, tuition configurations, and provide resolutions.
• Develop detailed documentation and training materials to facilitate ongoing use and maintenance of the software for staff and departments to ensure accurate and timely reporting to customers.
• Represent the Bursars Office at meetings throughout the University.

Third Party Receivable Support :

Management of Electronic Services Team :

Technical Support :

Provide Customer Service to Students, Parents, and Departments :

Knowledge, Skills, and Abilities (KSAs) :

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

Minimum Qualifications

Preferred Qualifications

FLSA Exempt

Full Time / Part Time Full Time

Number of Hours Worked per Week 40

Job FTE 1.0

Work Calendar Fiscal

Job Category Finance

Benefits Eligible Yes - Full Benefits

Rate of Pay $65,687 - $85,393

Compensation Type salary at 1.0 full-time equivalency (FTE)

Grade 9

Compensation Guidance The Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education / training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator .

Career Stream and Level M2

Job Family Bursar

Job Function Finance

Type of criminal background check required : Fingerprint criminal background check (security sensitive due to job duties)

Number of Vacancies 1

Target Hire Date 10 / 27 / 2025

Contact Information for Candidates Kirstin Gonzalez | knsalazar17@arizona.edu

Open Date 10 / 9 / 2025

Open Until Filled Yes

Documents Needed to Apply Resume and Cover