Client Success Manager

Client Success Manager

As a Client Success Manager you will directly support small and medium sized travel clients in the fast-paced, online advertising environment. Working with major travel advertisers in the fast-paced, online travel advertising environment. You will be responsible for the day-to-day management and development of new and existing client accounts, ensuring their success and satisfaction with our services. This role is central to our mission of building meaningful, long-lasting partnerships and demonstrating the indispensable value that Sojern provides.

What you will do :

• Coordinate pre-sale activities in partnership with the Sales team, providing consultative support during the RFP process to ensure hotel property advertisers are set up for success.
• Lead the day-to-day, post-sales relationship with a portfolio of digital advertising clients, driving client satisfaction and campaign success.
• Take ownership of your book of business to foster strong client relationships, leading to renewals, upsells, and revenue growth.
• Partner with AdOps to monitor and influence campaign delivery, troubleshoot issues, and recommend optimizations or upsell opportunities across products and channels.
• Analyze campaign performance, present insights, and deliver post-campaign reviews and business updates to clients.
• Ensure client KPIs, goals, and objectives are consistently met or exceeded.
• Pitch new products and advertising channels to grow revenue.
• Coordinate monthly billing and ensure accurate invoicing for assigned clients.

What you bring to the table :

What we have for you :

We take a whole-person approach to create a Sojernista Experience that allows our people to thrive, not just as employees, but as humans. As an employee of Sojern, you would benefit from this in the following ways :

Rewards & Recognition : Competitive compensation packages, stock options offered to every employee, Bonusly program to reward and recognize team wins and performance, plus employees can take up to 40 hours of paid time per year to volunteer and give back to the community.

Flexibility : Flexi-Friday benefit, hybrid or remote work options for most roles, time-zone friendly work hours with async collaboration.

Connection : Team offsites planned annually, six employee resources groups, regular virtual and in office team building events, monthly company All Hands & leadership Q&As.

Wellbeing : PTO allowance to recharge, comprehensive healthcare options, paid parental leave (16 weeks for birthing parents; 12 weeks for non-birthing parents), retirement contributions and investment options (for applicable locations), travel benefits (hotel stay benefit & IATA membership), plus mental health, wellness & financial health resources.

Growth : Learning & development stipend, mentorship program, career development programs, leadership training.

Productivity : Home office tech set up (laptop, monitor, keyboard, mouse), monthly internet and phone allowance, modern tools to communicate and collaborate (Slack, Google Suite).

Our Sojernista First workplace philosophy is designed to take a flexible approach, recognizing that the needs of our employees may differ depending on their role, team, or location. What does not differ is our focus on building genuine connections, increasing global collaboration, and providing programs, tools and resources centered around the needs and wellbeing of our employees, regardless if you are working in an office, hybrid, or fully remote.

About Sojern :

At Sojern, we believe in the power of travel as a way to bring the world together. It is that passion that drives Sojern to build smart digital solutions that help travel marketers reach travelers efficiently, and increase long-term growth, customer loyalty and profitability.

Our customers include hotels, attractions and tourism boards, and they use the power of machine learning, data science and real-time traveler data in Sojern's products to build direct relationships with travelers across social, mobile and the web. Now, more than ever, our thousands of customers rely on Sojern to drive visits, bookings, and ticket sales by engaging with travelers as they plan their travel.

As a globally distributed company, we are headquartered in San Francisco with employees based in 14 countries and counting. Our team is passionate about travel and the core values that define our culture : Win as a Team, Embrace Inclusion, Be Genuine, Deliver Wow, and Center Around the Customer.

Hiring Locations : US Roles at Sojern based outside of our Omaha, NE or San Francisco, CA office can sit in any of the following states : AZ, CA, CO, CT, FL, GA, IL, IN, IA, KS, MA, MI, MN, MO, NE, NJ, NY, NC, PA, SD, TN, TX, UT, WA, and WI. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.