Intake Specialist / Case Manager

Job Description

Job Description

Salary : $22.00-$25.00

Job Description

St. Francis Center (SFC) was established in June 1983. SFC is a refuge for people who are experiencing homelessness in the metro Denver area. Our programs and services are tailored toward adults and focus on daytime shelter, social services, health and wellness, housing, employment, and outreach. At SFC, guests have the opportunity to work with a variety of specialists, depending on their individual needs, which is often the first step toward transformation and ultimately self-sufficiency.

We are currently looking for an Intake Specialist / Case Manager for our 24-hour, Non-Congregant Shelter. This is a Full-Time, non-exempt position eligible for an excellent benefit package as outlined below.

POSITION OVERVIEW

The Case Manager position, based at the Non-Congregate Shelter (NCS), will coordinate services for guests while fostering collaboration with community partners and service providers.

Job Responsibilities (duties include but are not limited to) :

Engage and develop rapport with guests at the NCS Comfort Inn with the goal of supporting stabilization and preparation for permanent housing, utilizing trauma-responsive practices and person-centered methods.

Greet newly assigned guests and complete the intake process, engaging them in conversations about vital documentation needed for future housing opportunities, and assessing for basic needs such as clothing, transportation, and benefits, including SNAP, Medicaid, financial assistance, and employment resources.

Assist guests in accessing cash and non-cash benefits, referrals, and community resources that help identify and address barriers to housing, creating a pathway out of homelessness.

Support guests in obtaining vital documents such as identification, birth records, and Social Security cards, and connect them with services to address mental health and addiction needs.

Complete timely data entry in HMIS, including tracking goals, One Home assessments and reassessments, outcomes, referrals, and other relevant information as required.

Accompany guests to community appointments, providing support and advocacy at the Department of Motor Vehicles, Social Security Office, Denver Housing Authority, and with other community partners.

Qualifications & Requirements

• Education & Experience

Bachelors degree in social work, human services, psychology, or related field preferred; equivalent combination of education and experience considered. Will also consider candidates with relevant training certificates in trauma-responsive care, person-centered care, co-occurring disorders in addiction and mental illness, HMIS, and One Home.

Strong interpersonal skills with the ability to build rapport and maintain professional boundaries.

Ability to accompany guests to community appointments, which may include driving or using public transportation.

KNOWLEDGE, SKILLS, AND EXPERIENCE

BENEFITS

This is a full-time, non-exempt position with a robust benefits package including :

Saint Francis Center is an Equal Opportunity Employer.

Compensation : This is a Full-time, non-exempt position with varied hours, including evenings, weekends, and holidays

Pay Rate is per hour. $22.00-$25.00

St. Francis Center (SFC) strives to create a more just, diverse, equitable, and inclusive society for our community members who experience homelessness and turn to us for refuge. This begins with how we serve our guests and resident,s as well as how staff, volunteers, and board members treat each other. SFC acknowledges that, as a community, we can always do better by learning from the past and by celebrating and including all voices. SFC commits to learning and growing as we consistently strive for a more equitable and inclusive society.