Program Manager - Case Management

Program Manager - Case Management

Wellpower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

Program Managers provide both clinical and administrative supervision to a multidisciplinary team within the organization. This role is responsible for ensuring effective team operations, delivering high-quality, trauma-informed treatment, and fostering innovation in behavioral health practices. The Program Manager leads team success by supporting staff development, promoting accountability, and coordinating team functions and community initiatives. This position also oversees compliance, documentation, and budgetary responsibilities while maintaining strong partnerships and aligning with organizational goals.

Pay Range & Benefits : $65,365 - $88,435 / yr

WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification / licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.

All full-time, benefits eligible employees will be eligible for WellPower's benefits plan. For a full description of benefit offerings, please visit https : / / wellpower.org / workplace-of-choice / .

Responsibilities & Duties :

• Provide clinical and administrative supervision to multidisciplinary staff, ensuring efficient operations and delivery of high-quality, person-centered, trauma-informed care.
• Hold staff accountable for achieving service hour expectations, meeting performance metrics, and maintaining timely, accurate documentation and billing.
• Support staff development through training, mentoring, reflective supervision, and performance evaluations.
• Conduct timely evaluations and ongoing performance conversations, offering coaching, constructive feedback, and disciplinary action when necessary.
• Ensure clinical documentation and case management services meet organizational, regulatory, and quality standards.
• Conduct regular audits to maintain compliance with internal policies and external regulations; revise and implement workflows and procedures to align with best practices.
• Coordinate daily operations, staff scheduling, team coverage, and service delivery to meet community and consumer needs.
• Partner with leadership to set and monitor short- and long-term goals that align with programmatic and organizational priorities.
• Lead innovation in program design and service delivery to strengthen and expand behavioral health offerings.
• Monitor program outcomes and implement continuous improvements to enhance service effectiveness and impact.
• Foster team accountability, morale, and engagement by identifying areas for growth and celebrating individual and team achievements.
• Collaborate with internal departments and community partners to ensure coordinated care and strategic alignment.
• Oversee financial planning and budget management, including forecasting, monitoring expenditures, and ensuring alignment with established targets.
• Demonstrate operational expertise in Fee-for-Service or similar performance-based models to drive financial sustainability.
• Perform other duties as assigned by leadership

Requirements & Qualifications :

Why Work at WellPower? Join a workplace where purpose meets passion!

Tuberculosis (TB) screening, testing is required and must be completed prior to hire (i.e., preplacement), and maintained during employment.