Managed Security Specialist

A company is looking for a Managed Security Specialist to provide support for their security products.

Key Responsibilities :

Answer and troubleshoot inbound customer inquiries via phone and email

Onboard new subscribers and administer Microsoft 365 for customers

Document interactions and monitor open cases using Salesforce

Required Qualifications :

2+ years of experience in customer service

3+ years of experience in technical support roles

Strong understanding of endpoint security

MS-900 Certification (Preferred)

CompTIA Security+ certification (Preferred)